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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion


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About Kinipayla

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    Junior Member
  1. I try to create a large sized world but it gets stuck in the "rotating world" phase of loading. I've let it run for quite a long time (over an hour) but most of the time (about 80%) it never finishes loading. Also, the longer I play Hamlet, if I do get it to load a large world, it becomes increasingly difficult to get the world to load in the future and the load times are longer, if they load at all. I've included my DxDiag. Hopefully that will help. DxDiag.txt