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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

osmundjr

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About osmundjr

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  1. Mod screen Bug

    This keeps appearing every time I open the mod screen
  2. Bought the Mega Pack from Steam just two days ago. The game worked great at first and the mod screen worked fine, I even tried the screecher mod and turned it back off again. I subscribed to 4 mods. Minimap HUD, Display food values, Combined status, and geometric placement. I only played 10 hrs of this game so far, I have switched between classic, the reign of giants and shipwrecked. everything was fine Until I tried to add more Mods. Like Smart Crockpot, Health Info, and wormhole marks. When I tried to activate these mods this error started. The mod screed would open for like 1 sec then the error would appear. This only started this morning when I decided to add more mods. Each and every single time I open the mod screen this error happens. I cant go back so I have to leave the game. I have done everything I can think of. restarted the game. (didn't work) I unsubscribed to my mods and started the game again. (didn't work) I reinstalled the game with no mods. (didn't work) I reinstalled again put back my mods. (didn't work) I verified the game using steam. (didn't work) I restarted my computer and did everything mentioned above again (didn't work) I took off the DLC's (didn't work) I went to the files deleted the mod screen.lua file. The game wouldn't start so I reinstalled again. (didn't work) I DON'T KNOW WHAT TO DO