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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

dillon_

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About dillon_

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  1. [Mac] Game crashes on startup?

    @JanH Oh yeah, it is Steam Sale innit? Sorry for being a ******. Thanks for taking the time to try and reproduce the issue - looking forward to a patch! The game looks like it's gonna be a lot of fun. Cheers mate
  2. [Mac] Game crashes on startup?

    @JanH
  3. [Mac] Game crashes on startup?

    @JanH
  4. [Mac] Game crashes on startup?

    I don't seem to have a log folder? Nothing for `Eets2` shows up in Spotlight aside from the game itself. I went to Steam/steamapps/common and found an eets_munchies folder there. Inside, I opened Eets2.app and navigated to the Contents folder, can't see anything related to logs in there. Filepath: /Users/Dillon/Library/Application Support/Steam/steamapps/common/eets_munchies/Eets2.app/Contents Contents: ``` Data data_common.hi.kwad data_game.hi.kwad Info.plist data_common.kwad data_game.kwad MacOS data_common.lo.kwad data_game.lo.kwad Resources data_fe.hi.kwad data_title.hi.kwad alias.osx.lua data_fe.kwad data_title.kwad cursor.png data_fe.lo.kwad data_title.lo.kwad ```
  5. Hi all! Specs: iMac Late 2013. High Sierra 10.13.5 I just got gifted a key to the game, installed and validated the game files, and on all attempts it crashes on startup. Tried thus far: * Uninstall / Reinstall * Uninstall / Exit Steam / Reinstall What should I do? Cheers!