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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Amiexa

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About Amiexa

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  1. GORGE Help & Recipe Thread

    Hey guys, I'm still alive I got a new job so I've been very busy. I realize that they extend the Gorge Event yesterday, Thanks Klei! ^^ I'll try making few updates to this thread but I'll be honest here; it's going to be late. Since I'll be offline to travel again for 3-4 days with no internet. Still, I've noticed that some users have been making guides for the new achievements, be sure to check them out at ; Klei's Don't Starve Together General Discussion & Strategy and Tactics That's all from me, Thank you.
  2. Gorge Moments

    The most funny run; When the Chef got disconnected from the server and let others cook instead: The most quiet run; 3 users, none of us talk except for just "poop" and "salt" in the chat, I was the woodcutter for 2 game's round: The most friendly and bizzare run, made a new friend with a dude; LittlePotato. He helped me to get below 7 dish & Silverless Achievement including all the recipes. Play for 2+ hours non-stop with him. I forgot to screenshot the last round for that night. Also user Socken in the chat, when we play the next round, he/she called us Mommy (LittlePotato) and Daddy (Me) for some reason, but actually LittlePotato is a dude and I'm a gurl, lol. Later, we realize our birthdate is almost the same; he is 5 nov 1995 and I'm 6 nov 1996. Also last screenshot because I like it; Mumsy and Billy jumped respectively:
  3. Cheese Craving Meal #8 Change?

    Speaking of Veggie for #2, I usually got Bread, it's always Bread. It's so rare for me to get Veggies. Except that one time when I was Winona, mess up the round when I thought the cravings was Bread. I usually play as; WX-78, Webber, Woodie and Wes. Oh yeah, figures why there's like 2 updates per day. Hopefully they fix it soon.
  4. Cheese Craving Meal #8 Change?

    Did a speed run just now with 2 users, since one of the user disconnect early in the game (in the first round though lol). My rounds were: Snack > Bread > Fish > Dessert > Soup I think > Meat > Pasta > Dessert > Snack I never got cheese for the past two days in the game, not sure why. (except that one time I want to do silverless....) My character was: Webber. Others are; Woodie and Willow. I supposed it depends on the choices of the character now? Also, the server just now, the woodie Player keep disconnect from the game. He said that it's usually happen to him. But almost like all server I went, players keep disconnected from the game especially during 5 and 7 round. Sometimes I got crash too in the game (when I was creating my own server), but once I crash, the game keep on crashing from time to time. I guess it's must be my internet? But it's weird because I don't get lags in the game.
  5. GORGE Help & Recipe Thread

    Hey, Thank you Extant for replying players questions in this thread faster than me lol. I really appreciate it. My sleep schedule a bit mess up nowadays.
  6. I love this Gorge Event won't able to join today's stream, but here are some lil' drawings!
  7. Hello again buddy! I didn't try this guide on solo run yet, but I followed your lil' advice and motivation on the "Thank you Devs" thread So I've been teaching level 10 below players lately using this guide since it easy to handle whenever there's lateness. I haven't manage to Thank you for this guide properly yet. So yea, Thank you soo much Extant. You've been a very great person. Though my only worries now is what's going happen next after the Gorge event ended. Surely I will miss ya.
  8. Hey guys!

    Omg I can't This is too funny, the editing was over the top. Awesome video!
  9. Thank you soo much for the video! I've done watching it, and wow, you made it look easy.
  10. Thank you Devs

    Here's my story, It's uhh...a bit lengthy..... I have SM disorder. I usually "lurk" around the forum reading posts without creating Klei forum account since ages ago, but then create one because they announced the Gorge Event and they going to release a Beta (The foods caught my attention). I don't talk much at first, since the forums have too many users, (though my first post is Klei Weekly Art Stream, since I find Jesse a really friendly cool guy at Twitch). After the Beta release, I met random players in game, then play few rounds and lose the game a lot of times. Until one session, a user left the server and only me and another dude in the game. I feel like leaving the server because I don't want to talk, but the another dude got really excited to play and couldn't wait so I feel bad for him. Then we both play together, even so both of us really sucks with the game, but one thing for sure is that we just laugh it out in the chat. I know the dude is from the forum, and that what makes me believe that most community/users here are friendly supportive open-mindedness people including the Devs. Short story; I push my fear to speak up by making a Gorge Help Thread. At first I don't think the forum is going to something, I feel like deleting the whole thread and keep quiet lol, until a lot users share their recipes and tips during the Beta. Some talk to me through DM, then eventually Discord. It really push me to reply/say something but yeah, it was a relieve to share what you always wanted say without having the fear to say it. I'm glad that I'm not the only one with social anxiety here. My SM is not quite about shyness though, I just don't want speak, Think of somewhat like the character; Wes. The Gorge is a great event, but what makes it great is the DST players, Forum users and Devs here, I'm so happy that I meet them. The Recipe book thing and the game really push people to communicate, rather than just know what they supposed to do on everything. Alright, I think I said enough. Thank you so much for this awesome Gorge Event I wish the food last longer in the game.....
  11. Visual guide as in screenshot image's and video? Yea, I kind of wanted a video for this guide.
  12. Ohhh, alright then. I will try it out again today. Thank you so much for replying!
  13. GORGE Help & Recipe Thread

    Ohhh alright then, Will test it out soon. I've added the mod link to the first post. Thank you so much for this!!! The recipes guide is so beautiful, with icons and lil' animation included! Thank you soo much for this! I've added the link to the first post. I feel all better now, Thank you for your concerned! <3 And Thank you again, you've been a very good sport and helper to this forum too. I couldn't have done it without you too! I had a great time with Gorge, but most of my fun is to be in the community, helping each other forums and meeting y'all here. It's a really amazing opportunity, Thank you @Extant, hope you had great time with Gorge too!
  14. Okeyh so I tried again just now and just remembered that if you buy milk, you get 3 milk xD And the Safe Box also change, now, the Large Oven is on the left, I had to run back to get another key to open the other Safe Box (I should just buy lol, too panic) , but didn't had enough time. I was at Round 5, the food (Onion Soup) just cooked but it's too late to give to Gnaw. So I guess you have to try once WITHOUT closing the game/disconnecting from the server so that the two Safe Boxes content doesn't switch because my first 5 attempt; I didn't disconnect or leave my server. Will try again later soon. No worries! I just trying out the guide for fun and try to help if I could.
  15. GORGE Help & Recipe Thread

    I've tested the mod and Oh, this helps a lot! I hate waiting for the Cravings dialog. Thank you! Though, the salt Rack Timer didn't work. Do we have to enable it manually?