• Announcements

    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

LuisRM42

  • Content count

    13
  • Joined

  • Last visited

Community Reputation

4 Neutral

About LuisRM42

  • Rank
    Junior Member
  1. Switch 1.0.3 Questions

    Just wondering, was the season change fix just applied for Volcano? The season change while in caves was still there during 1.02, even though the patch notes said it had been fixed
  2. That's cool and all, except that patch didn't really fix the season changing while in caves on Switch :/
  3. Cave season change is still there. I was exploring the cave on around day 15, started in Autumn (Only thing I changed on preset was starting in Autumn) and ended up near dead after it wouldn't stop raining. Came out to find collapsed rabbit holes.
  4. Cave Season Bug [Switch]

    There's a thread asking about refund policy, and someone has posted about the season bug still being there. I knew I wasn't crazy hahah, I actually started thinking if it was just that I sucked so hard that I hadn't even noticed it was Spring to begin with
  5. Don't starve switch refund policy?

    Exactly the way I feel about this. I'm beyond disappointed by now. I was super excited when the new patch came out, hoping all would be fixed and updated to the latest version, only to start a game, and once I was settled enough to start exploring the caves, I ran into the season change bug and ended up getting royally ****** while underground. That, along with the game brightness being stupidly low, is enough for me to consider this version just plain broken. Oh, and as a nice addition, you get to gamble on wether the game will crash or not when you use a boomerang. Gotta love my RNG. Just wondering, did you find a way to get a refund? I can't work atm, so my budget is quite restricted. I really want my money back so I can buy something actually playable. I have DS on steam to enjoy the actual game, anyways.
  6. Cave Season Bug [Switch]

    Hm. I think it was about 4 days, actually. I'll try to recreate once I'm not angry at this anymore, lol
  7. Bug Submission Please choose a category [Gameplay] Platform Nintendo Switch Do you use mods? no Version Number 1.02, latest version, the one that came out a couple days ago. Issue title Season changes while in caves Steps to reproduce Go into caves, spend a couple of days exploring. Describe your issue Finally picked the game up after the patch came out, started new game, and went into a cave after making base. It was around day 16-17 of Autumn. Spent a couple days underground, suddenly it's raining all the time and I'm freezing. Came out and found that rabbit holes had colapsed, meaning it was now spring. Boomerang still causes crashes, season bug is still there, and it's too dark in handheld. Kinda makes me regret double dipping on this game for switch.
  8. The season glitch in caves is still there. I went in at day 16 and after a while it started raining like hell. Came out to find collapsed rabbit holes, meaning it's now spring. Ffs, guys.
  9. The darkness during dusk is left intact. Good to know that it's much less bugged, but it's as unplayable in handheld as ever.