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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

DidUReboot

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About DidUReboot

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  1. [UPDATE] The Gorge on Consoles

    If you've never run an event like this on console.... why the heck would you attach hot fixes to it that have your customers waiting for MONTHS before they're able to play the game at all? Have you guys never run a hotfix on a console before? Glad to know you guys figured out how to make new things.... too bad you couldn't have had just a tad bit more effort in patching your mistakes (like world size huge). It's cool, crap out whatever "patch" you guys have so far. Sure can't wait until I can actually play the game that I paid for.... like.... a year ago. Pretty funny that you guys had someone come along in a post and say "hey i'm having this issue and my world size is huge" and you take two more months assuming the customer has been assisted... only to eventually realize "oh hey, maybe the issue is with the world size". "Well how can we fix it? Oh I know! let's bundle this with something we've never attempted before! Our customers can wait on a stupid HOTFIX from us once we realize we don't know what we're doing"
  2. Save file transfer from pc to ps4

    No not possible
  3. This seems a bit odd.... if I go to the forums homepage and click the xbox tab for DST, when I hover over or click on the links I am redirected to the PS4 forums instead Tested in latest Chrome and in IE 11. randomly clicking between the steam/xbox/ps4 icons will correct this (sometimes) and redirect you to the appropriate location.
  4. @JanH A ballpark estimate on ETA would be nice as there really is no incentive to create a world that you wish to build up over time if the update won’t impact it, which means there is no incentive to play the game until the update is released if you’re experiencing this issue.
  5. @JanH how will this impact previous saves on worlds created with a default size once the update is released? If default is also being adjusted, will a new world need to be generated to see the benefits? What will happen to save files that currently have a world size of huge if they are attempted to load after update?
  6. Xbox servers are down?

    Click around first. There’s a few posts already out there created by me. Those have no dev responses so I can either assume they don’t see these posts and need them brought to their attention, or I can assume they’re lazy and cherry pick their responses. It honestly wouldn’t matter if I assumed they were all green ninjas that have been subliminally sending me brain messages on how to fix this problem the entire time, regardless of what I assume or do not assume and have watched already play out on other posts, it’s not going to fix either of our issues. Like you I’m frustrated with their lack of replies dude. Look at your other post regarding the exact same problem. I didn’t post on that since it wasn’t related based on your description. I too have a friend whom I am trying to play their busted game with and I too am having similar issues as you described here. You’re suppose to comment on similar forums. As I have commented on multiple similar forums and as those multiple similar forums have been ignored, my replies have grown in “heat”. They didn’t start out this way. It isn’t personal but if I have a similar issue I’ll post where I want. I’m sorry but you can’t control that as much as I cannot control what you do. Having said that, go play forum police with someone else. I paid for this product just like you, and like you I’ve purchased it multiple times. Also like you I expect a working product and not just a “meh close enough” on a publish to production from the devs. But don’t worry. I’ll sit back and enjoy waiting for this to be resolved, as I’m sure it won’t be.
  7. Local splitscreen offline lags and crashes

    Did you check your router? Maybe there is a network outage in your area? Perhaps you ran out of AOL dial up time? I'm kidding, but that's the type of reply you should expect with this issue. KLEI has had months to look at these problems and zero progress has been made. If you're looking for a refund I would recommend contacting Microsoft as you may get an actual reply from them. If you put your faith in these guys, you're going to be let down. I've tried shrinking the worlds, turning world regrowth/disease down/up, turning off practically every animal, and running around the entire map catching every thing on fire so I can have completely barren biomes. This was in an attempt to eliminate the number of items generated in the world. Some things work sometimes, but nothing has fixed this for me completely. If you change world size (for example), you may notice that you are quicker at chopping trees, opening doors and chests, and picking things up. Great! As you keep playing however you will notice there are other lags like rubber banding that decide to show up. As I say this.... I realize the testing that I've been performing is probably stuff that should have been tested by the company prior to pushing this out untested for a cash grab. Usually the person that buys the product is the one that gets to enjoy the product (instead of troubleshooting all these issues and writing all these stupid posts talking about how sad your company is), but I suppose that's only related to companies that value their customers. If you want to play this in couch co-op, the ps4 version is a little more tolerable with the lags, but they're still there and they're still just as annoying.
  8. Xbox servers are down?

    "We'd definitely like to hear from you"...... That made me laugh. You guys don't even take the time to fix the issues from the people that have already reached out to you. Getting a reply from a dev that actually has ANY form of resolution to the actual issue is a fantasy. Ya'll are good at getting your redirects on, going mute when the problem gets tricky, and even leaving messages marked as unread for months on end. A quick scroll through xbox bug tracker forum will prove this. Maybe your paying customers should just be patient and assume you guys know what you're doing when they can't even get a simple reply acknowledging the issues? I'm just saying... do you guys stop functioning after you have "heard from us" because as your paying customers.... WE'D DEFINITELY LIKE OUR ISSUES ADDRESSED. Maybe on the next update this can be adjusted to say "We'd definitely like you to waste your time describing an issue we will do absolutely nothing about". Here's the thing. I've spent almost as much time trying to figure out workarounds to this game.... just so I can play this stupid game without it being laggy..... as I have spent actually playing this thing. Myself and a few others have gone online and searched for information as well as attempted to lay out specifically the issues we're facing. Only to have it completely ignored. If you guys are not capable of fixing a game that lags so bad it's unplayable for some while also releasing new stuff like the Gorge..... maybe you shouldn't be trying to do both. It would be nice if you would actually focus on the current issues instead of compounding the problem by releasing new stuff as it just comes across as a money grab and a way to pull in more players by offering new content while leaving the lag issue unaddressed. I wonder how many people have complained about the lag on here for this game only to be redirected somewhere else, or were told it's a problem with their network, hardware, or operating system.
  9. Sorry dude, problem is too complex / they’re too lazy to acknowledge it. They figured out the keyboard part at least and seem to be able to comprehend replying to simple questions that arise where they can get their ninja redirect skills on (see attached.... same dude was alerted to this issue a month ago, as well as general email to their support email). If the problem involves thought however, forget about it. Give up and don’t waste your time expecting anything professional from this company.
  10. No way! You mean to tell me you spent your time and energy reaching out to these guys to explain the issue you were having with the product they created..... typed all that out and put all that thought into it and zero f%*ks were given by them??? Impossible!! That just doesn’t sound like a profitable business model. Wish you luck man. I’m just over their whole company. Only advice I can give you is to set your world size smaller when you first create the map. Not that you should have to, that’s the equivalent of me saying “you will be fine just don’t play level 53 or the game breaks” but it’s fixed certain aspects of this issue for me. I would get more specific on how it fixed it but I’m not going reward KLEI’s laziness with free assistance.
  11. So I’m curious. Been a month and zero comments from the devs. Is it that you can’t log into the website? Do you need tech support? is it that you simply don’t care what the end user experience is once the payment has processed?? Is typing hard? Big words sometimes? Did you go and get grounded?? When can you touch a computer again? To me..... I find it hilarious that an issue with your game and lag is.... greeted with lag. Maybe that’s just......how......................... you guys............. roll. I’m just tossing this update out there to warn potential customers not to waste their money on this company if they want actual support. I mean, devs... at any point and time try to pretend to give a rip. Just saying. Check yo emails. Click on any bug related to lag. Check your private messages. Let me know if you guys work better with smoke signals. Pathetic.
  12. New Update Ruined Splitscreen

    Sorry to tell you this but the company you gave your money to doesn’t care if your game is laggy. Look at the forums and judge for yourself. I’ve uninstalled and reinstalled and tried different systems, routers, networks, heck different televisions and couches have been involved. The devs know the game is laggy and apparently so are their replies. Maybe the problem is the company. There wasn’t a lag when my payments to this company were processed. Surprising how that works. Find a better company to support that values their customers. Give them your money. Don’t buy from the KLEI
  13. [Game Update] - 117

    Hey can you guys actually try fixing your busted game soon? Thanks! PS... Don’t give this company your money
  14. [Bug Report] Massive Lag and rubberbanding

    Why is this archived? Did Klei assume it would be easier to fix this post by hiding it rather than putting any effort into oh.... I don’t know..... actually fixing their busted game? “Oh look someone reported an issue! By god they’re right, our game is broke! Hmmm should we acknowledge it or just keep taking people’s money? I KNOW! Let’s archive the bug and then we won’t see it!!!” The dev support is a complete joke. If you’re reading this buy another game. Don’t waste your money on this company. I did.
  15. Connection issues

    I'll start by saying.... You're not alone. It's not an issue with your machine. It's not an issue with your save file. It's not an issue with your home router or modem, and all of your cables are fine. If you want to try clearing your cache and cookies go for it, but that's not going to help. The issue you are experiencing is an issue with the game itself, and the limitation of the game, and the lack of any sort of warning from the people that made the game to give people a heads up (warning: split screen is choppy.... warning: large world sizes increase lag in split screen.... stuff like that). Good luck getting any sort of assistance here. These are one of the worst forums for bugs I have ever come across. The lack of responses alone were enough to make me go from liking this game, to completely despising everyone involved with this games creation. If you post something in the wrong forum, a dev may reply and tell you to post the issue somewhere else. Other devs will click like on this and upvote the worthless reply, that never resolved anything. If you break down your problem completely, it will get ignored by the devs. If you email KLEI, they will probably not assist you either. If you privately message a moderator/dev on this site who is currently active... they will ignore your request for assistance and simply leave the message as unread. So yeah..... Offline split screen mode is a joke. If you ask why people will say it's your connection, and if you point out that this is offline they will blame your connection. So since I reached out for assistance with the exact same problem, and since none of the devs could be bothered to lift a single finger to assist... I'll try to help you out. The game is broke and no one wants to admit it by commenting. That is why you are having connection issues offline. Don't waste your time or energy troubleshooting anything else. I have a similar background as you (suck at networking, cpu smart..... C#, JS, HTML/jQuery) The game that you paid to play as you wanted, is unable to be played as you want it. Now that it's clear that the issue is not with you at all, and you are breaking the game by playing the game in a way the developers created for you to play the game..... here are some steps on how you can play their busted game while limiting the headaches you generate during this time. Don't make the world bigger than default. Xbox allows huge, PS4 allows large. I know it sucks because you should be able to play the game on any setting, but just try playing a world with all the same settings you normally would, but select "default" or whatever is one step under default for the world size (including in caves). Spread your base out. If you normally have a base where you have gathered twigs/farms/grass/etc, spread out each area farther than you normally would. For example, I have to walk a minute or two from my base to get to my grass. This reduces the number of things on the screen at your base, where you spend a lot of time. I have the same lag issues as you. Go to pick something up and wait forever only to not have it picked up. Rubber banding all over the place and your dude moving around when you're not even touching the controller. I had connection icons showing for me stating my connection was busted the lag was so bad.... and yes.. this was in offline split screen. Below is the same bug I posted on KLEI, and you can measure the responses yourself. If you look at my profile you will see I've attempted to raise this issues in a variety of ways. I highly suggest you don't waste your time trying to get help on this issue. This company doesn't care if you're having issues with a product of theirs..... that you spent money on. Anyways, I know how frustrating it is to try and explain an issue that is bothering you, only to have it be completely ignored. My hypothesis is the 2nd player who normally always has the rubber banding is suffering this due to the 2nd player needing everything from p1's map synced with their own map (if p1 chops a tree down in their world, this change needs to sync to be the same for p2's view). Shrinking the world size shrinks the number of items that need to sync between the two views.