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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   
    • JanH

      Rhymes with Play Dev Cast - HOT LAVA   06/21/2018

      Join the Hot Lava dev team on Twitch (or on the Hot Lava Steam store page) this Thursday, June 21st, where we will be playing and discussing the game!  Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM Pacific Time (10:30 PM UTC) Where is it?
      https://www.twitch.tv/kleientertainment Use our handy widget below to see when the stream goes live in your area: Check out the stream announce thread for discussions!


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About DidUReboot

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  1. Sorry dude, problem is too complex / they’re too lazy to acknowledge it. They figured out the keyboard part at least and seem to be able to comprehend replying to simple questions that arise where they can get their ninja redirect skills on (see attached.... same dude was alerted to this issue a month ago, as well as general email to their support email). If the problem involves thought however, forget about it. Give up and don’t waste your time expecting anything professional from this company.
  2. No way! You mean to tell me you spent your time and energy reaching out to these guys to explain the issue you were having with the product they created..... typed all that out and put all that thought into it and zero f%*ks were given by them??? Impossible!! That just doesn’t sound like a profitable business model. Wish you luck man. I’m just over their whole company. Only advice I can give you is to set your world size smaller when you first create the map. Not that you should have to, that’s the equivalent of me saying “you will be fine just don’t play level 53 or the game breaks” but it’s fixed certain aspects of this issue for me. I would get more specific on how it fixed it but I’m not going reward KLEI’s laziness with free assistance.
  3. So I’m curious. Been a month and zero comments from the devs. Is it that you can’t log into the website? Do you need tech support? is it that you simply don’t care what the end user experience is once the payment has processed?? Is typing hard? Big words sometimes? Did you go and get grounded?? When can you touch a computer again? To me..... I find it hilarious that an issue with your game and lag is.... greeted with lag. Maybe that’s just......how......................... you guys............. roll. I’m just tossing this update out there to warn potential customers not to waste their money on this company if they want actual support. I mean, devs... at any point and time try to pretend to give a rip. Just saying. Check yo emails. Click on any bug related to lag. Check your private messages. Let me know if you guys work better with smoke signals. Pathetic.
  4. New Update Ruined Splitscreen

    Sorry to tell you this but the company you gave your money to doesn’t care if your game is laggy. Look at the forums and judge for yourself. I’ve uninstalled and reinstalled and tried different systems, routers, networks, heck different televisions and couches have been involved. The devs know the game is laggy and apparently so are their replies. Maybe the problem is the company. There wasn’t a lag when my payments to this company were processed. Surprising how that works. Find a better company to support that values their customers. Give them your money. Don’t buy from the KLEI
  5. [Game Update] - 117

    Hey can you guys actually try fixing your busted game soon? Thanks! PS... Don’t give this company your money
  6. [Bug Report] Massive Lag and rubberbanding

    Why is this archived? Did Klei assume it would be easier to fix this post by hiding it rather than putting any effort into oh.... I don’t know..... actually fixing their busted game? “Oh look someone reported an issue! By god they’re right, our game is broke! Hmmm should we acknowledge it or just keep taking people’s money? I KNOW! Let’s archive the bug and then we won’t see it!!!” The dev support is a complete joke. If you’re reading this buy another game. Don’t waste your money on this company. I did.
  7. Connection issues

    I'll start by saying.... You're not alone. It's not an issue with your machine. It's not an issue with your save file. It's not an issue with your home router or modem, and all of your cables are fine. If you want to try clearing your cache and cookies go for it, but that's not going to help. The issue you are experiencing is an issue with the game itself, and the limitation of the game, and the lack of any sort of warning from the people that made the game to give people a heads up (warning: split screen is choppy.... warning: large world sizes increase lag in split screen.... stuff like that). Good luck getting any sort of assistance here. These are one of the worst forums for bugs I have ever come across. The lack of responses alone were enough to make me go from liking this game, to completely despising everyone involved with this games creation. If you post something in the wrong forum, a dev may reply and tell you to post the issue somewhere else. Other devs will click like on this and upvote the worthless reply, that never resolved anything. If you break down your problem completely, it will get ignored by the devs. If you email KLEI, they will probably not assist you either. If you privately message a moderator/dev on this site who is currently active... they will ignore your request for assistance and simply leave the message as unread. So yeah..... Offline split screen mode is a joke. If you ask why people will say it's your connection, and if you point out that this is offline they will blame your connection. So since I reached out for assistance with the exact same problem, and since none of the devs could be bothered to lift a single finger to assist... I'll try to help you out. The game is broke and no one wants to admit it by commenting. That is why you are having connection issues offline. Don't waste your time or energy troubleshooting anything else. I have a similar background as you (suck at networking, cpu smart..... C#, JS, HTML/jQuery) The game that you paid to play as you wanted, is unable to be played as you want it. Now that it's clear that the issue is not with you at all, and you are breaking the game by playing the game in a way the developers created for you to play the game..... here are some steps on how you can play their busted game while limiting the headaches you generate during this time. Don't make the world bigger than default. Xbox allows huge, PS4 allows large. I know it sucks because you should be able to play the game on any setting, but just try playing a world with all the same settings you normally would, but select "default" or whatever is one step under default for the world size (including in caves). Spread your base out. If you normally have a base where you have gathered twigs/farms/grass/etc, spread out each area farther than you normally would. For example, I have to walk a minute or two from my base to get to my grass. This reduces the number of things on the screen at your base, where you spend a lot of time. I have the same lag issues as you. Go to pick something up and wait forever only to not have it picked up. Rubber banding all over the place and your dude moving around when you're not even touching the controller. I had connection icons showing for me stating my connection was busted the lag was so bad.... and yes.. this was in offline split screen. Below is the same bug I posted on KLEI, and you can measure the responses yourself. If you look at my profile you will see I've attempted to raise this issues in a variety of ways. I highly suggest you don't waste your time trying to get help on this issue. This company doesn't care if you're having issues with a product of theirs..... that you spent money on. Anyways, I know how frustrating it is to try and explain an issue that is bothering you, only to have it be completely ignored. My hypothesis is the 2nd player who normally always has the rubber banding is suffering this due to the 2nd player needing everything from p1's map synced with their own map (if p1 chops a tree down in their world, this change needs to sync to be the same for p2's view). Shrinking the world size shrinks the number of items that need to sync between the two views.
  8. New Update Ruined Splitscreen

    No.... not at all. Offline split screen is worthless.
  9. What is this?

    Yes... why would you receive a connection indication for an offline split screen game that is on the latest system? Ironically my gameplay to recreate this issue is similar to my puzzle style in that I start by completing the border first.
  10. What is this?

    My sarcasm isn’t directed at you in any fashion. One would assume a forum that klei themselves created to submit and track bugs would be a good place to, oh I don’t know, submit a bug. Unfortunately it’s not. hopefully an email to an already existing post on their site is enough to generate a reply.
  11. What is this?

    Yeah. I checked on the requirements and you’re good to play split screen offline with no Xbox gold or ps4 whatever pass. I have steady 100 down 10 up on a known good network connection as well and I pass all the system network checks. I started on pc, prefer pc, enjoy playing with wife on couch, but can’t. I turn lag off on my ps4 version and the average gameplay is better offline, but as soon as I go to my base it gets choppy and unplayable because.... having 60 grass and 60 twigs and 30 random chests/pits/racks/whatevers is too much for the game to handle, which is another post and another rant in itself. I don’t know, just feel this game hides a lot of its flaws behind “check ur connection”. I couldn’t make this game, but I just feel let down. For a game that has a million options you can toggle and mods you can add on the pc, you would assume toggling only the built in settings would still allow the game to run smooth. Hey if it’s based on LUA then admit it and insert a fricken div box saying “if you don’t play it like this, expect issues”. End of day, appreciate your replies and time spent. Have a good one.
  12. What is this?

    Hey I appreciate the quick reply. I have similar bug posts open which is where stuff like this should live if it generated any sort of comments from anyone with ideas, but it didn’t so here it is again. Any idea why I would see this icon, or why my connection would die when playing split screen local mode (Xbox one x) in offline environment? Offline is no Ethernet, WiFi’s deleted from system, and the modem and router powered off while knowing that this step would do absolutely nothing but add another sentence for me to one day type as a further way to verify that yes..I was sure I was offline. Been driving me bonkers trying to figure it out, but unable to play split screen for a game you buy again to play on a new toy.... while hoping offline lag is better..... and it being worse.... is annoying.
  13. What does the icon under the clock mean?
  14. Bug split screen Xbox one

    Yeah... good luck getting resolution on this. So much easier for them to ignore the problem. May end up getting one high and mighty condescending reply about how it's not their fault, but even that would involve effort from them. Who knows, but could you imagine just how much time it would take to actually pick up an Xbox and attempt to recreate the issues? I mean.... minutes would go into such an activity. We can't actually expect them to do that kind of a grueling event. If only they had thought of a website of some sort where users could post their issues so the devs could see the issues and work on the issues and oh I don't know... actually try to fix the issues... all while interacting with their paying customers to provide as close a working product as was advertised. The sad thing is I actually enjoy this game still. It's the lack of accountability for their problems, and the lack of effort behind addressing these problems that has turned me off of this company. They have multiple people they could reach out to if they so chose. I would do whatever I could if it would actually help resolve this bs. Don't understand something? Ask a question. Still don't get it? Ask for a video to show the issue. It's not exactly like these posts say "i got problem u fix now" with nothing for them to go off of. Their lack of effort is a complete joke.
  15. Wow devs.... I should probably start referring to this game as Don’t Support. You guys are giving Blizzard forums a run for their money when it comes to complete laziness and disinterest in engaging your paying customers. No no.... don’t worry about replying anytime soon. Judging from the rest of the comments, as well as the random still pending posts you’ve marked as “resolved”, I am content in simply knowing I wasted my money to support a joke of a company. Feel free to comment (oh wait... that’s complicated for you guys) on how I should be playing this game differently or how it’s impossible I’m having these issues or please be a complete moron and explain how it’s a network issue for me but it’s probably company policy to ignore, or is every other DS forum for Xbox simply “fake news”? If (problem == hurtsmebrain) { ignore }; There. Update your company policy for ya. Now I get not understanding a problem, but ignoring a problem you’ve collected money on is a sign of weakness as well as a lack of confidence in your own ability to either resolve the issue, or explain it correctly. Way to leave your paying customers hanging in the wind.