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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

DidUReboot

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About DidUReboot

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  1. So due to the warning by @JoeW to no longer offend the delicate...which I interpreted to mean the developers..... let me try this. Hey Joe? When are all the Xbox couch co op players that are deemed a small group going to be able to play the game without this issue, that has been rated as low priority by your company to fix? Asking for a friend with similar issue to @Appo63 and myself. Feel free to let me know if this is the wrong forum for this, but the game we paid for is still broke. Regardless of if we choose to play online or offline, the game should work as advertised. If it’s a “narrow group” that had this issue.... maybe stop advertising that this game is capable of couch co op play until it actually is.... if those resources ever do become a priority. TL/DR plz fix
  2. Screen blinking

    This happens on ps4 and Xbox One X as well. Try again, or don’t. You probably won’t.
  3. @dylanware Nope. Don’t waste your money on a cable. Their game is just coded poorly. It’s broke the same way in offline mode with no network connection. Also don’t waste your time expecting a dev to offer any actual advice either. Look at every other forum that mentions lag. Every forum that asks about lag is in return greeted by lag from the devs. Time after time the devs have shown just how little they care about your issue. Why would they fix something when you’ve already paid them? If connecting an Xbox and doing basic tests is too complex for them already, they will certainly never figure out your problem. Horrible company. Best advice I can give you is to abandon all hope for an actual fix to your issue.
  4. [UPDATE] The Gorge on Consoles

    Right there with you. They’ve shown they don’t bother with the complex issues that require effort. Offline split screen on the Xbox is still broke and has been for a year. If they can’t even throw effort at something that has been broke that long, don’t hold your breath on them getting this right. Some day a different company will do a better job at a game like this. Their company policy is to ignore challenges and cherry pick the support they provide.. which is pretty pathetic in itself.
  5. Well that was a lot of anticipation for a whole lot of nothing. Games still broke, amazingly worse lag. Day 3 on default size world. I’ll check back next year. Maybe I can play this game by then, but I doubt it.
  6. [UPDATE] The Gorge on Consoles

    If you've never run an event like this on console.... why the heck would you attach hot fixes to it that have your customers waiting for MONTHS before they're able to play the game at all? Have you guys never run a hotfix on a console before? Glad to know you guys figured out how to make new things.... too bad you couldn't have had just a tad bit more effort in patching your mistakes (like world size huge). It's cool, crap out whatever "patch" you guys have so far. Sure can't wait until I can actually play the game that I paid for.... like.... a year ago. Pretty funny that you guys had someone come along in a post and say "hey i'm having this issue and my world size is huge" and you take two more months assuming the customer has been assisted... only to eventually realize "oh hey, maybe the issue is with the world size". "Well how can we fix it? Oh I know! let's bundle this with something we've never attempted before! Our customers can wait on a stupid HOTFIX from us once we realize we don't know what we're doing"
  7. Save file transfer from pc to ps4

    No not possible
  8. @JanH A ballpark estimate on ETA would be nice as there really is no incentive to create a world that you wish to build up over time if the update won’t impact it, which means there is no incentive to play the game until the update is released if you’re experiencing this issue.
  9. @JanH how will this impact previous saves on worlds created with a default size once the update is released? If default is also being adjusted, will a new world need to be generated to see the benefits? What will happen to save files that currently have a world size of huge if they are attempted to load after update?
  10. Xbox servers are down?

    Click around first. There’s a few posts already out there created by me. Those have no dev responses so I can either assume they don’t see these posts and need them brought to their attention, or I can assume they’re lazy and cherry pick their responses. It honestly wouldn’t matter if I assumed they were all green ninjas that have been subliminally sending me brain messages on how to fix this problem the entire time, regardless of what I assume or do not assume and have watched already play out on other posts, it’s not going to fix either of our issues. Like you I’m frustrated with their lack of replies dude. Look at your other post regarding the exact same problem. I didn’t post on that since it wasn’t related based on your description. I too have a friend whom I am trying to play their busted game with and I too am having similar issues as you described here. You’re suppose to comment on similar forums. As I have commented on multiple similar forums and as those multiple similar forums have been ignored, my replies have grown in “heat”. They didn’t start out this way. It isn’t personal but if I have a similar issue I’ll post where I want. I’m sorry but you can’t control that as much as I cannot control what you do. Having said that, go play forum police with someone else. I paid for this product just like you, and like you I’ve purchased it multiple times. Also like you I expect a working product and not just a “meh close enough” on a publish to production from the devs. But don’t worry. I’ll sit back and enjoy waiting for this to be resolved, as I’m sure it won’t be.
  11. Xbox servers are down?

    "We'd definitely like to hear from you"...... That made me laugh. You guys don't even take the time to fix the issues from the people that have already reached out to you. Getting a reply from a dev that actually has ANY form of resolution to the actual issue is a fantasy. Ya'll are good at getting your redirects on, going mute when the problem gets tricky, and even leaving messages marked as unread for months on end. A quick scroll through xbox bug tracker forum will prove this. Maybe your paying customers should just be patient and assume you guys know what you're doing when they can't even get a simple reply acknowledging the issues? I'm just saying... do you guys stop functioning after you have "heard from us" because as your paying customers.... WE'D DEFINITELY LIKE OUR ISSUES ADDRESSED. Maybe on the next update this can be adjusted to say "We'd definitely like you to waste your time describing an issue we will do absolutely nothing about". Here's the thing. I've spent almost as much time trying to figure out workarounds to this game.... just so I can play this stupid game without it being laggy..... as I have spent actually playing this thing. Myself and a few others have gone online and searched for information as well as attempted to lay out specifically the issues we're facing. Only to have it completely ignored. If you guys are not capable of fixing a game that lags so bad it's unplayable for some while also releasing new stuff like the Gorge..... maybe you shouldn't be trying to do both. It would be nice if you would actually focus on the current issues instead of compounding the problem by releasing new stuff as it just comes across as a money grab and a way to pull in more players by offering new content while leaving the lag issue unaddressed. I wonder how many people have complained about the lag on here for this game only to be redirected somewhere else, or were told it's a problem with their network, hardware, or operating system.
  12. Sorry dude, problem is too complex / they’re too lazy to acknowledge it. They figured out the keyboard part at least and seem to be able to comprehend replying to simple questions that arise where they can get their ninja redirect skills on (see attached.... same dude was alerted to this issue a month ago, as well as general email to their support email). If the problem involves thought however, forget about it. Give up and don’t waste your time expecting anything professional from this company.
  13. No way! You mean to tell me you spent your time and energy reaching out to these guys to explain the issue you were having with the product they created..... typed all that out and put all that thought into it and zero f%*ks were given by them??? Impossible!! That just doesn’t sound like a profitable business model. Wish you luck man. I’m just over their whole company. Only advice I can give you is to set your world size smaller when you first create the map. Not that you should have to, that’s the equivalent of me saying “you will be fine just don’t play level 53 or the game breaks” but it’s fixed certain aspects of this issue for me. I would get more specific on how it fixed it but I’m not going reward KLEI’s laziness with free assistance.
  14. So I’m curious. Been a month and zero comments from the devs. Is it that you can’t log into the website? Do you need tech support? is it that you simply don’t care what the end user experience is once the payment has processed?? Is typing hard? Big words sometimes? Did you go and get grounded?? When can you touch a computer again? To me..... I find it hilarious that an issue with your game and lag is.... greeted with lag. Maybe that’s just......how......................... you guys............. roll. I’m just tossing this update out there to warn potential customers not to waste their money on this company if they want actual support. I mean, devs... at any point and time try to pretend to give a rip. Just saying. Check yo emails. Click on any bug related to lag. Check your private messages. Let me know if you guys work better with smoke signals. Pathetic.
  15. [Game Update] - 117

    Hey can you guys actually try fixing your busted game soon? Thanks! PS... Don’t give this company your money