• Announcements

    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

Mahoood

  • Content count

    18
  • Joined

  • Last visited

Community Reputation

0 Neutral

About Mahoood

  • Rank
    Junior Member
  1. Hi, I um.. don’t have a server_log.txt file..help?
  2. Can’t redeem my digital codes with Merch from Klei store, putting the code in and nothing happens - Fixed with devs help through email: Hey there, Thanks for the pictures. I can verify that the codes are going to work. However, you will need to input a dash every 4 characters in the code. For example: S8BP-AN86-JAT0-F0HY-ZZUJ (Where 0 is zero, and O is o) And another example would be A8FY-89W7-TRSB-3ET8-FNDJ Entering the codes with the dashes on your redemption bar will allow the game to accept the codes. We hope this has been of help Mahdi; please let us know if you require further assistance. - Jan Thanks a ton JanH