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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Mahoood

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About Mahoood

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  1. This one was a crash on generation server (testing mods) but non of my servers have server_log.txt file (yeah I played in them)
  2. Hi, where can I find server_log.txt file? It’s not in my dontstarvetogether documents, tried reinstalling same thing?
  3. Hi, I um.. don’t have a server_log.txt file..help?
  4. Mod Collections

    Guys??.... I am sorry...come back!
  5. Hi everyone, can anyone direct me to community worksheet or collection that include the max number of compatible dst mods? Or a place where everyone shares their most moded worlds (that runs well of course) or atleast the best method of testing for the compatibility of mods? I am tired of deleting and generating servers to test all mods (I am typing as just a player with no modding experience whatsoever) Thanks 4 reading!
  6. Yeah I know but like I also said it didn’t work before I tried it they changed something.. Thanks, yeah finally
  7. Issue Fixed with Support emails Yaaay Last Email: Hey there, Thanks for the pictures. I can verify that the codes are going to work. However, you will need to input a dash every 4 characters in the code. For example: S8BP-AN86-JAT0-F0HY-ZZUJ (Where 0 is zero, and O is o) And another example would be A8FY-89W7-TRSB-3ET8-FNDJ Entering the codes with the dashes on your redemption bar will allow the game to accept the codes. We hope this has been of help Mahdi; please let us know if you require further assistance. - Jan Thank you so much JanH
  8. Thanks, but it just takes me to the support page on how to enter code, and I can’t find the “enter to check authenticity”
  9. Nice idea! Sadly there aren’t any dash marks in the code at the back of the card and I tried adding them just in case but the code exceeded the character limit after I add the dash marks.
  10. Hammering Relics and vases?

    How are the drops for you? I attacked like-6 and only got one rock from each relic.
  11. Can’t redeem my digital codes with Merch from Klei store, putting the code in and nothing happens - Fixed with devs help through email: Hey there, Thanks for the pictures. I can verify that the codes are going to work. However, you will need to input a dash every 4 characters in the code. For example: S8BP-AN86-JAT0-F0HY-ZZUJ (Where 0 is zero, and O is o) And another example would be A8FY-89W7-TRSB-3ET8-FNDJ Entering the codes with the dashes on your redemption bar will allow the game to accept the codes. We hope this has been of help Mahdi; please let us know if you require further assistance. - Jan Thanks a ton JanH
  12. Hammering Relics and vases?

    Wait... so you’re saying that you can hammer the relics LadyAzure? So it’s a bug confirmed?
  13. Hammering Relics and vases?

    I remember being able to hammer them before and the wiki mentions that. Maybe it was patched or changed.. Thanks, I’ll try destroying them then with my Hambat, though the drops are so rare it’s not worth it. About the broken clockworks, yeah I always hammer them down no problem.
  14. Hammering Relics and vases?

    I tried attacking them of course but I didn’t get the loot just one rock (for all the ones that I attacked) I knows somethings up because I used to hammer them before for trinkets and gems. Also guys it’s in the wiki that you either hammer or gunpowder for drops (https://dontstarve.gamepedia.com/Relic)
  15. Hi everyone, I bought a ton of dst merch lately with a lot of digital gift codes from Klei store. However, I couldn’t redeem them. When I enter the code nothing happens and no new gifts in the treasury, any help would be appreciated.