• Announcements

    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   
    • JanH

      Rhymes with Play - Hot Lava Update Dev Stream   09/19/2018

      Episode 207 - Join the Hot Lava dev team on Twitch this Thursday, September 20th as we play and discuss new content, mechanics, and other cool stuff included in the recently released Buzz and Translation updates for the game. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM Pacific (10:30 PM UTC) Where is it?
      https://www.twitch.tv/kleientertainment Use our handy widget below to see when the stream goes live in your area: Check out the stream announce thread for discussions!  

Cog Sci Clinton

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About Cog Sci Clinton

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  1. *** We "fixed" this bug. The problem was not with DST after all. The problem was a corrupted Xbox One profile. Please feel free to close this bug. I'm sorry that I did not figure this out before I posted the bug. I thought we had tried everything. I forgot to check the profiles. -------------------------------------------------------------------------------------- We play split-screen local co-op offline DST on Xbox One. For the last few days, when we start up the game the game loads, the intro plays, my partner presses play, she is prompted to sign into her profile, then there is a loading modal, then we choose "play offline," the main menu screen comes up, I log into my profile (as second player), she goes to the host screen and finds our world when we try to enter a world the screen goes black, the game hangs up and makes a buzzing sound for about 5 seconds, then crashes back to the Xbox One home screen. We tried to open all the other worlds we have and the same thing happens. Basically, the game has become completely unplayable. Also uninstalled and reinstalled the game. Tried creating a new profile. Tried creating a new world. Tried using the game just as a single player. Nothing works! Any help you can provide is greatly appreciated! Thank you.
  2. Sweet! That is very good news. : )
  3. We're in the same boat over here. We play every day, so there are some serious withdrawals going on right now. Save us! And also, thank you for this awesome game and your help!