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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   


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About kropix0

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  1. DST crashes

    Well, this helped me, DST doesn't crash anymore. Thank you for support!
  2. DST crashes

    Issue still exists, I changed mine OS once again, so DxDiag and clinet_log.txt are attached. DxDiag.txt 2018-08-03_12-57-24.mp4 client_log.txt
  3. DST crashes

    I forgot abotu some things. I will show them in numbers: 1. Game started crashing in year after beggining of mine playing, so mine specs are enough for the game. 2. There's no description of error, so I uploaded a short film too. 3. I made these activities to try make it working: re-install, verify files integrity, install Microsoft Visual C++ Redistributable 2015 and 2017 x64 and x86 (what deleted one error, but i have other ones), instal latest drivers for everything, installed system again. 2018-05-14_22-01-53.mp4
  4. DST crashes

    Don't Starve Together bought on Steam crashes when i click "Host game" or "Mods". DxDiag.txt dontstarve_dedicated_server_nullrenderer_255151_crash_2018_2_24T17_54_27C0.mdmp