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    • JoeW

      Klei Winter Availability   12/17/2018

      Klei Entertainment support staff will be out of the office from December 24th and will return on January 2nd in observance of Christmas, Kwanzaa, Hanukah, Krampusnacht, Holiday, Newtonmas and/or Festivus. During this time; support staff, development, janitorial staff and animal handlers will not be in the office and will instead be in their homes or somebody else's home, doing whatever it is we do when we aren't in the office at this time of the year. Some of us will be around on and off and we will be monitoring servers, tickets and forums to make sure nothing explodes; but we will not be running at full capacity until we return on the 2nd. We have put together some information about our most common issues that should help you. And here you can find a list of resolutions to our most common issues on our support site: https://kleisupport.desk.com/customer/portal/articles/1398961 You can also find a resolution to most tech support related issues or general questions on our forums: http://forums.kleientertainment.com or on the support site at http://support.kleientertainment.com. Generally an answer to most every question you might have can be found in both the support site and forums. If you do not find the help you need on the forums or on our top issues list, send us a ticket on the support site. We will prioritize issues that require immediate attention, so if your issue isn't time sensitive it will take a little longer before we get to it but we might be in the middle of an argument with our Nana that we really do like the the set of fuchsia towels she gave us last year. We just keep them buried deep in the back bathroom closet because they are so nice we don't want anybody to mess them up. Thanks for your patience during this time. Happy whatever holiday you do or do not celebrate sometime around this time of the year. -Klei Entertainment-


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About Foxmanx7

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    Junior Member
  1. Game crash during load

    Already discovered the issue. At some point the game didn't deleted a old cave I had, so when I entered the names matched and it tried to open an old format save. I've started a new game, replaced the old cave save with the renamed new one and it worked again Thanks
  2. I entered in the caves, but the game crashed during the load and now it crashes everytime I try to load it. I´ve attached the log and my save files, it's the second slot ( Caves ) log.txt settings.ini remote.rar
  3. Game always crash in the same moment, I think when a dupe try to destroy a specific tube ( the error looks related with some gas class casting ) ERROR: Error occurred trying to cast Sim+MassEmittedCallback Sim+MassEmittedCallback to Sim.MassConsumedCallback (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51) InvalidCastException: Cannot cast from source type to destination type. at GasBreatherFromWorldProvider.OnSimConsume (System.Object obj) [0x00000] in <filename unknown>:0 The Crash reporter also failed due a negative array length [ INFO ] Save_file: C:\Users\lcroc\Documents\Klei\OxygenNotIncluded\save_files/auto_save\LastSave Cycle 488.sav [ INFO ] Reporting error. ArgumentOutOfRangeException: Cannot be negative. Parameter name: length at System.String.Substring (Int32 startIndex, Int32 length) [0x00000] in <filename unknown>:0 at KCrashReporter.ReportError (System.String msg, System.String stack_trace, System.String save_file_hash, .ConfirmDialogScreen confirm_prefab, System.String userMessage) [0x00000] in <filename unknown>:0 at KCrashReporter+<HandleLog>c__AnonStorey0.<>m__0 () [0x00000] in <filename unknown>:0 at ReportErrorDialog.Submit () [0x00000] in <filename unknown>:0 at ReportErrorDialog+<WaitForUIUpdateBeforeReporting>c__Iterator0.MoveNext () [0x00000] in <filename unknown>:0 at UnityEngine.SetupCoroutine.InvokeMoveNext (IEnumerator enumerator, IntPtr returnValueAddress) [0x00000] in <filename unknown>:0 (Filename: Line: -1)
  4. Dead body stuck

    Sorry, it's solved already, for some reason after I added more tasks for the dupes, they got the dead one and buried him.
  5. I've created a memorial for a dead duplicant, but when one of the duplicants started dragging the dead one for it, it just got stuck in the air forever. I still able to select the dead duplicant.
  6. Even after the Exosuits are full of oxygen inside the dock, it stay consuming oxygen ( basically destroying the oxygen )