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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   


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About jem288

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  1. I am playing on the current preview branch RU-284252 and my washrooms and bedrooms are not identifying properly. I get the "remove conflicting buildings" error for both rooms despite only having beds and pictures in my bedroom, and toilets and showers in my washroom. Let me know if you need any more information.
  2. Chests can give you two of the exact same item in the same chest. I'm not sure if this is a bug or just a rare occurrence, since I know duplicates between chests are allowed
  3. No timer increase?

    Completing a dish does seem to buy your more time before he gets angry and the meter starts decreasing again. Its just not much time.
  4. After you play a game, and someone leaves if the other two players re-que up a third player will never join (at least not in 5-10 minutes). This makes keep 2 out of the same 3 people almost impossible
  5. Forge Curios Carryover

    Thanks! I got slightly confused!
  6. I'm not sure if this intentional for the Beta, but the Forge items carryover from my normal account and I even got a forge chest.
  7. I haven't been getting gifts for the last 2 weeks. I got two winter gifts about 3 weeks ago and I haven't gotten any since. I've been playing on and off for the last two week including an hour today and still haven't gotten any gifts. Attached is my client_log.txt