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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

Chaotic_Riddle

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  1. The Forge is Now Live on Steam!

    THANK YOU!! I have no idea how this happened, I guess Steam was just being Steam, this happened to some other people from what I could tell on normal servers when talking to them, one can only hope this helps them out though, thank you so much again! I love this update so much!!
  2. Yes, hello, I have a complaint..? Or more like an issue of some sorts, I'm currently trying to play The Forge and it seems like a'lot of other people can but theres still some, like myself, who can't seem to get in it..? The game never updated or gave me notifications of it needing to update, and now I'm struggling to figure it out. Is it due to the fact I am playing on a Mac..? I log in to see that there's no new Forge update screen and it opens up only to the Halloween event, but other than that, I can't seem to find any properties or files that could lead me to playing the update. It worked in Beta but now it seems like it isn't there at all for me and a few other people. Is there something I need to download..?
  3. The Forge is Now Live on Steam!

    Ok, I restarted Steam twice and restarted my Mac…I wouldn't want to assume it's the Mac but if that's the case, is there a way for me to just download the update and import it into my DST files..? Sorry if this is causing you guy's trouble, I was just hoping to play the update today with friends and this issue has been messing with me since then. :/
  4. The Forge is Now Live on Steam!

    I'll try, thanks, I restated Steam and that didn't help but maybe it's my Mac, idk, I'll give it a try.
  5. The Forge is Now Live on Steam!

    Yes, hello, I have a complaint..? Or more like an issue of some sorts, I'm currently trying to play The Forge and it seems like a'lot of other people can but theres still some, like myself, who can't seem to get in it..? The game never updated or gave me notifications of it needing to update, and now I'm struggling to figure it out. Is it due to the fact I am playing on a Mac..? I log in to see that there's no new Forge update screen and it opens up only to the Halloween event, but other than that, I can't seem to find any properties or files that could lead me to playing the update. It worked in Beta but now it seems like it isn't there at all for me and a few other people. Is there something I need to download..?