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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Chaotic_Riddle

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  1. The Forge is Now Live on Steam!

    THANK YOU!! I have no idea how this happened, I guess Steam was just being Steam, this happened to some other people from what I could tell on normal servers when talking to them, one can only hope this helps them out though, thank you so much again! I love this update so much!!
  2. Yes, hello, I have a complaint..? Or more like an issue of some sorts, I'm currently trying to play The Forge and it seems like a'lot of other people can but theres still some, like myself, who can't seem to get in it..? The game never updated or gave me notifications of it needing to update, and now I'm struggling to figure it out. Is it due to the fact I am playing on a Mac..? I log in to see that there's no new Forge update screen and it opens up only to the Halloween event, but other than that, I can't seem to find any properties or files that could lead me to playing the update. It worked in Beta but now it seems like it isn't there at all for me and a few other people. Is there something I need to download..?
  3. The Forge is Now Live on Steam!

    Ok, I restarted Steam twice and restarted my Mac…I wouldn't want to assume it's the Mac but if that's the case, is there a way for me to just download the update and import it into my DST files..? Sorry if this is causing you guy's trouble, I was just hoping to play the update today with friends and this issue has been messing with me since then. :/
  4. The Forge is Now Live on Steam!

    I'll try, thanks, I restated Steam and that didn't help but maybe it's my Mac, idk, I'll give it a try.
  5. The Forge is Now Live on Steam!

    Yes, hello, I have a complaint..? Or more like an issue of some sorts, I'm currently trying to play The Forge and it seems like a'lot of other people can but theres still some, like myself, who can't seem to get in it..? The game never updated or gave me notifications of it needing to update, and now I'm struggling to figure it out. Is it due to the fact I am playing on a Mac..? I log in to see that there's no new Forge update screen and it opens up only to the Halloween event, but other than that, I can't seem to find any properties or files that could lead me to playing the update. It worked in Beta but now it seems like it isn't there at all for me and a few other people. Is there something I need to download..?