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      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

PhailRaptor

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About PhailRaptor

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  1. Shovel Voles

    PhailRaptor replied to bleeter6's topic in [Oxygen Not Included] - General Discussion

    Refined Metals will contain them, or so I'm told. That means Metal Tiles.
  2. Hey now, we had that whole Brexit dust up. Didn't they leave Europe? I thought that's what happened....

  3. Shove Vole on old map

    PhailRaptor replied to 4l4b4m4m4n's topic in [Oxygen Not Included] - General Discussion

    To my knowledge no, they are not. Stone Hatches from the Rocky Asteroid, Smooth Hatches from the Metallic Asteroid, and Gassy Moos from the Organic Mass. Unless it changed now with the Space Industry stuff, anyway.

  4. Rocket Calculator

    PhailRaptor replied to TunderLock's topic in [Oxygen Not Included] - General Discussion

    Could the discrepancy be the weight of the fuel?

  5. Abyssalite Nerf

    PhailRaptor replied to nile_duart's topic in [Oxygen Not Included] - General Discussion

    I agree that taking it away completely is overdoing it. Without it, you are forced to use much more elaborate and difficult to construct and maintain systems in order to reach basic survivability. Without that basic survivability, it becomes substantially harder to actually build larger scale, more industrial, and more efficient systems to replace your early ones. All that said, the way it was before was just way too easy. Promote to Miner to dig it, slap it in place, and you're done. Forever. It did need a nerf, the issue is that this was too heavy of a nerf.

  6. Wolframite Vs Tungsten

    PhailRaptor replied to TheEvilMango's topic in [Oxygen Not Included] - General Discussion

    If you want to speed up the transfer of heat, you wan a material with a high Conductivity, but a low Capacity. It will "fill up" fast, ensuring that it is moving as much heat as possible from the hot side to the cold side. If you want to slow down heat transfer, you want a material with a low Conductivity, and n high Capacity. In addition to the heat simply moving slower, it will also take quite a lot more heat before the material has "filled" with heat energy. Back to your original question, Tungstun is better at transferring heat than Wolframite, but frankly if all you're doing is making a SPOM you're fine with any metal. Wheezeworts and an Electrolyzer don't make or consume heat at a sufficient rate for a SPOM to ever have problems with Iron, for example. Using Diamond would be an outright waste on a SPOM.
  7. This is happening because the Glass is transforming from a liquid to a solid inside the pipe. You need to use a stronger insulator for the pipes, which should also be Insulated Pipes. So you will probably want to build the Insulated Pipes out of Ceramic, at least until you have reached Space Age materials through the Molecular Forge, where you can make the new industrial insulator material (what's it called, exactly?) from Abyssalite and materials collected from other planetoids. You can also build the Insulated Pipes inside Insulated Tiles. This will further slow down the rate of heat transfer.
  8. Was that before, or after the Heat Capacity nerf to Polluted Water? It now has the same Heat Capacity as clean Water, instead of higher.

  9. Biological container useless now?

    PhailRaptor replied to SpecatularOmni's topic in [Oxygen Not Included] - General Discussion

    Had you identified a resource on that planetoid that would go into the Biological Container prior to launch?
  10. Use the Polluted Water as a coolant, whether that be in the Refinery or passive absorption around the base, before sending it to a Water Sieve. When the Sieve processes the Polluted Water into clean Water, it will always be 40 C no matter what temperature it started at.

  11. Pedestal in latest preview update

    PhailRaptor replied to DraconicSiege's topic in [Oxygen Not Included] - General Discussion

    Similarly, if you put a food item, does it spoil? If it's a Bristle Berry or Gristle Berry, will Shinebugs eat it? I foresee the construction of a Materials Museum in the future...

  12. Banhi HATES Deoxydizers

    PhailRaptor replied to WanderingKid's topic in [Oxygen Not Included] - General Discussion

    It's actually in the code for the Destructive trait. Deoxidizers and Tiny Batteries are the highest priority targets when a Destructive Dupe has a major stress reaction.
  13. Good to know.

  14. Optimization late game

    PhailRaptor replied to akrabat14's topic in [Oxygen Not Included] - General Discussion

    One of the biggest resource hogs is unit pathing, both for Critters and Dupes. For Critters, you are kind of stuck. The only thing you can do is kill them. For Dupes, the best thing you can do is ensure there is only a single path to get form any 1 location to any other location. This is because, when deciding on a path to take, the game considers each and every path, no matter how ridiculous. If there is only 1 option, though, there are no considerations to make. Another option is to fill up empty space with solid tiles. Simply put, liquids and gases are in motion, which requires evaluation of both mass and weight to determine relative positions. Solids don't do that. So whatever areas you have dug out, but are not using, fill them in with tiles. If you are up for editing the save file itself, you can go in and clear out report data. It would seem that the game saves every single report ever made on that file, no matter how old it is. So if you go in and delete them, it is less data for the game to mess around with. But if you poke the wrong thing, you can corrupt the save file, so make sure you know what you're doing.
  15. Isn't there a mass limit to each resource pile per tile? Once you get a particular pile above that number, any more you add of that resource will get deleted. Won't it?