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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

MasterWolf

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  1. Is there any ETA on the update being submitted to be certified?
  2. Local splitscreen offline lags and crashes

    It is a known issue that the Xbox version constantly lags, regardless of playing solo, online or split-screen co-op. The game runs quite badly, frame rates drop all the time. I was hoping it would change, when Klei started to support updates for the console versions. But it is still the same. The game runs much better on my computer that I bought in 2010. You can actually play the game.
  3. In DS, dusk is so dark, I can barely see anything. And you need lanterns to be able to see anything at night. I am still not sure why they would not have changed this, when DST's brightness is much higher.
  4. There has not been any menu music for weeks now, there was when the Chinese New Year update first appeared.
  5. @JoeW said the Xbox version should be fixed now :
  6. The game is so laggy, that I cannot do anything. Something as simple as eating food will take almost 1 minute to do (I click on eat, and then the character will try to eat but will be stuck, and then almost a minute later it will actually register in the game). Even the menus are laggy.
  7. [Game Update] - 114

    I have been encountering a lot of lag in the game (a lot of rubber-banding). Has there been an issue with the servers?
  8. [Game Update] - 114

    Can confirm, if you change the server to public, it loads up properly. EDIT: I can't have access to the classic curio chest I just got. No matter what button/ joy stick i use, I am stuck in "Pugna's War Chest". Please help.
  9. [Game Update] - 114

    Trying to load up a saved world, it takes some time to load, then before the actual load vignette occurs, we get the "Disconnected: It seems you have been disconnected" error screen. Currently going to try in offline mode, I will let you know once I do it. Single player I have not created other worlds, I will try and get back to oyu. Currently the error I get is from trying to load old worlds. I created a world in offline mode and it works @CharlesB and @Wade
  10. [Game Update] - 114

    iOS doesn't have Don't Starve Together, I have not heard any news about DS: PE though other than @JoeW's post on January 18.
  11. [Game Update] - 114

    I can't log into my server. The update just arrived on the Xbox, and every time I try to log in, it gives me the "Disconnected" error.
  12. [Game Update] - 126

    I can't log into my server. The update just arrived on the Xbox, and every time I try to log in, it gives me the "Disconnected" error.
  13. Unraveling Bug

    Good news, @PeterA has stated that it is being worked on:
  14. I posted my game logs in my bug report.