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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

diego_arabian

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About diego_arabian

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  1. Sounds like a good deal, do you guys have playstation 4 servers by chance ? I know it sounds silly but we are having troubles here with ps4 and no one care ;( would love to see servers renting for ps4 games Sounds like a good deal, do you guys have playstation 4 servers by chance ? I know it sounds silly but we are having troubles here with ps4 and no one care ;( would love to see servers renting for ps4 games
  2. I’m struggling with this issue too, it’s making it so much harder specially with misery toadstool ughh it will never end
  3. Well that’s helpful, but can you guys do the same for playstation players too please, it would be so much fun to let friends to play while I’m offline.
  4. [Connection] Server is not Responding

    Hey, i’m having same issue that’s due to poor connection. Yes poor connection is the main reason for that, i used to connect through home WiFi and there was no problem at all cuz the internet connection was 10mb so was clearly fast enough with this game. And later on i had to play with my phone hot spot and started to have issues with connection like for example when i try to join a friend will say the the server not responding and after a few tries will let me join but as soon as the connection gets really slow like 16kb would cause me to disconnect from server! Tried to host game and invite a friend to my world was pretty fine with me no lag nothing was going wrong, but for my friend was super laggy and can’t move sometimes because of my poor connection. So i would say that the problem you experiencing is due to weather you or your friend connection to the internet :))
  5. meh i was playing with a friend we had two ham bat and about 5 helms each and also logs suits it was a little dangerous but we did kill him and used his horn for eyeshoot for hounds .
  6. yaay thank you so much and your team for this awesome game is there any changes in the near future ? like new content ? and is the forger coming to ps4 too ? im in love with this game its so amaizing and would love to know you r guys getting this serise content since we havent had any like shipwreked . thanks again
  7. Hello friends , i got exited about this update and started to play with a friend of mine and we discovered that the sinkhole for the cave are closed we had to reconnect to the server every time we go to the caves. And second was get us out of the server and it says that the server not available! I tried three times in a row but still says the server not available and can’t play i hope you guys can fix this asap Update: i tried to go into caves with a friend of mine, we wanted to kill ancient boss so badly we’v Been preparing for this fight almost two weeks and found a way to go in caves without having the server crash I simply got my screen split and got my second account logged in and let the second character stand idly on base while me and my online friend wend through the ruins, but it was a bit difficult to get the the second character safe there with rain and dark and hounds attack but it was worth it. Thats the only way I discover it will be fine till the next update which I hop it will be very soon love playing this game