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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

HotChocolate

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About HotChocolate

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Klei Featured Artist
  1. A strange strange world

    https://forums.kleientertainment.com/profile/1021513-hotchocolate/?status=27021&type=status
  2. Hey folks quick update!

    So I've been thinking and because of stress and anxieties and mild depression I feel its best if I limit myself on where I'm active on.

    Meaning that I will be leaving the klei forums for now, I may return but whomst knows, if you wish to contact me please do so through the links to my other social medias below


    Discord: HotCoco #5843

    Deviantart: @Hot---Chocolate (https://hot---chocolate.deviantart.com/)

    Youtube: @Tea and Marshmallows (https://www.youtube.com/channel/UCD3n03r4okfgZbgsI3CmHow?view_as=subscriber)

     

    Any rp I am in or have started will be shut down unless someone else wishes to take over.

    1. Xedlord

      Xedlord

      Goodbye forever... :wilsondisappointed:

    2. HotChocolate

      HotChocolate

      Not forever, I may return but for now its time to focus on my future and a comic ive been working ages on

    3. DragonMage156

      DragonMage156

      It's fine Cocoa, I understand you need to take some time off. You're not the first who's needed to do this. Good luck with the comic :)

  3. A strange strange world

    "Ehhhh,, not really, I came here around the same time as you lot"
  4. A strange strange world

    "Because he's a lil cowaaard~ Seriously he took one look at me and the skeletons and just ran off in a panic," "I said shut up!"
  5. A strange strange world

    The bird gave a confused head tilt towards Ariel "I was talkin bout him, he showed up around the same time as you all but woke up first,, and proceeded to run away like a coward" "I said shut up," The man replied back looking at Dino with a hint of surprise, before shaking his hand vigorously "Nice to meet ya Dino,"
  6. A strange strange world

    (he's holding a torch I forgot to mention) "What? Mud?? No it's just a condition, nothin to get all curious about." he grinned, grabbing Xedlord's hand and shaking it wildly "Nice to meet ya Xedlord! I'm Schrodinger! ,,,Wait did I already say that?"
  7. A strange strange world

    "Hello! Hello! Name's Schrodinger, I'm one of the other folks who ended up here, nice to meet you all when you're not unconscious" An annoyed metallic squawk came from the winged metal thing as the Clockworkatiel flew next to him, perching on his shoulder "Oh wow, looks like someone decided to not run away at the mere sight of me for once" "Hey shut up you" "No you"
  8. A strange strange world

    As the light drew closer and closer to the camp bushes infront of them began to rustle until finally, whatever was making those sounds came into view. "Oh! Hello, sorry to scare ya folks"
  9. A strange strange world

    As everyone sat around the campfire in the dark night, through the shrubs and the trees one could almost see,,, light? How strange
  10. A strange strange world

    Yes it is night woa)
  11. A strange strange world

    Please do not break the fourth wall man I'd prefer if you didnt oof. You can make references but make sure that its not the exact name of it. I.E. Danganronpa/RonganDonpa. Anythin simple like that.) As the sun began to set the clockworkatoo flew back down getting comfy on the grass. As he began to shake his creaking wings. Making a horrid screech sound.
  12. A strange strange world

    what a pretty boio acceptablesidn
  13. Polluted

    Its fine m dude And ye im running one myself but with how its going with one of the roleplayers? It may not run on for long but ya can still join.
  14. A strange strange world

    Uhh dude?? You've never run by any of this with me you've added a rule to the universe I've never ever included, technically owning two characters etc. I've gotta give yall a warnin here but one more incident like this where I've not been told and have approved of certain things then I'll be closing the roleplay and being much more strict next time.