• Announcements

    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Tikigit

  • Content count

    7
  • Joined

  • Last visited

Community Reputation

4 Neutral

About Tikigit

  • Rank
    Junior Member

Badges

Oxygen Not Included
  • Alpha Contributor
  1. And there are MUCH better ways to handle that than just deciding to go back on something they decided to sell because it was more successful than they predicted. Take Clockwork Empires operated by Gaslamp for example (Before the disaster release state which was for a whole totally different set of reasons). There was: 1) The public Early Access builds released monthly with critical bug fixes only. 2) The opt-in Experimental branch with typically weekly (sometimes more often) builds of WIP things that would eventually become the stable branch monthly build when ready. Which gave people the chance to voice input on new concepts, balance changes, how things like progression pacing was impacted, UI usability and such before such changes were further fleshed out. But also was unstable and could often introduce utterly game breaking oversights. 3) A closed branch available only to certain members of the community who had shown the ability to provide constructive feedback even if it was negatively critical when needed. That got the unstable of the unstable and poked and prodded builds really not suitable for larger exposure, some of which either didn't make it to experimental even, or did so somewhat later. They didn't go "Oh, we want to do #3 so, as a result, we'll stop our existing cases of #1 and #2 and to hell with everyone that's bought into what we advertised... but let's keep selling it of course!". No. They worked out a structure to do all 3 concurrently (I hear there are these magical tools that allow you to do things like branch off repositories and migrate bug fixes and more stable changes from the most recent branch into other branches... but shhh they're super magical top secret tools). And that's a relatively small team where there were about 4 active members of the actual development team (CEO/Programmer, Main programmer, Lead artist, QA) constantly communicating on forums both their own official boards and the Steam boards on a daily basis, doing bi-weekly in-depth dev blogs, and managing 3 different development branches and sticking to their outlined structure for a good 3-4 years. What Klei did very much just comes across as deciding not to bother to come up with a practical solution. Instead opting to drum up some justification about "It will negatively impact the games image" for why keeping to what they offered everyone wasn't going to happen in any guise and did something that I'd quite honestly expect more from a studio like 22Cans than a group like Klei. If they can't react sensibly and positively to getting more interest and support than they had expected and instead pull out of delivering something they constantly kept selling the entire time, then I don't really know how Early Access for this project can end well, or how much of anything said or presented can be taken seriously. :\
  2. Yeah, that's sort of BS when they're actually packaging "Alpha Access" as a purchasable period with a roadmap mentioning frequent bug fixes, and 4-5 week content updates. That they actually operated without problems for a month before deciding "Screw the Alpha Access purchasers. Let's just pick a few favourites from OUR forums, and just ****can the rest of the Alpha we've sold people.". You can try to spin it and point blame for not "having got involved in the community and made yourself known", but I along with thousands of others supported Klei financially for Alpha access, got involved over on the Steam discussion boards which Klei largely ignore to the point of not posting update notes or even sharing information about build streams.... only to then get shafted in behaviour that frankly anyone but the ignorantly supportive would be critical of, purely because... what... we didn't post enough on another forum and Klei decided on second thought they'd just take the Alpha access income and cancel the Alpha involvement after a month?
  3. There hasn't been an Alpha backer update since Thermal. Klei figured Alpha backers didn't need Alpha anymore after Thermal over a month ago and decided we could be put in the closet until Early Access launched. Instead, they picked a few select members of this specific forum and gave only them access to the rest of the Alpha as I guess too many of us gave them money to be involved in Alpha or something and as such we couldn't be given Alpha?
  4. Personally I would have much rather have liked to have seen Alpha backers get access to the Alpha again before todays EA release, as a sign of Kleis 'Appreciation'. Kinda sucked that after the first month, Klei took a smaller group to give access to the latest alpha and cut the rest of the Alpha backers out of the process.... in fact it more than kinda sucked, it felt like a rather large "<bleep> you. We got the money now so go sit in that corner and shut up until we're ready to try to get more exposure."