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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   


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About HotAveryxoxo

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  1. Everytime that I try to decrease stress levels of the duplicants by assigning a massage table to them, their stress levels take longer than expected to decrease. I have spent a whole game session attempting to reduce duplicant stress, yet the highest stress level remains at 100% Is there a certain amount of stress that the massage table? If so, what is the rate and is it possible to increase it? Cheers!
  2. I've noticed that the list of attainable items in-game that are locked sometimes are listed as faded squares with the neutron stars inside the square. Other attainable item that are locked do not even show up on the list when clicked on.
  3. Algae Restrictions

    That's no help at all. The polluted water would make the dupes sick. It's not worth it if you want to prolong gameplay.
  4. It seems as though everytime that I attempt to prolong the game cycles, The oxygen deoxidizers and algae terrariums are in need of algae. It would be cool if there were some alternative ways to produce oxygen. Great Job!
  5. They won't sweep up dirt or edible plant life when directed to. There's no way to change the priority level for sweeping. It may be advantageous to (a) make sweeping and mopping prioritizable or (b) add the cleaning attribute to the dupes list of attributes.
  6. When starting the game from the previous save point, the sim begins paused. However when I click the Play icon, the sim does not start. I first have to click the Play icon then click the Pause icon before the game commences. It would be more convenient to use one-click instead to start the game while the sim is on Pause.