Unable to launch game


Logan Potato
  • Branch: Live Branch Version: Windows Pending

Every time I attempt to launch Oxygen Not Included it immediately comes up with the Error "Help a Black Hole Ate My Game". I so far have done thee verification process through Epic Games Store,and I have uninstalled and reinstalled it. 


Steps to Reproduce
Launch the game and it wont launch. Not sure how you'd be able to reproduce the issue but all I simply do is launch and then it crashes on me.

Status: Pending

This issue has not been confirmed by a developer yet.


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User Feedback


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From your log:

Access to the path "C:\Users\LoBrown\Documents\Klei\OxygenNotIncluded\kplayerprefs.yaml" is denied.

You may check if this file is write protected. If not, there is an issue with file/path permissions. 

Maybe try to delete the file, and let it create a new one. (you have to adjust settings again)

 

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So would I simply uninstall the game and reinstall it? Would would I have to dive into something and delete the specific code to make it work and if so where should/would I go?

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The problem with uninstalling is, some files remain on your computer. And if they are the problem, it persists reinstalling. 

You can try uninstalling the game, and then take a look at C:\Users\LoBrown\Documents\Klei\OxygenNotIncluded\ on your computer if there is the kplayerprefs.yaml file still present. If so, delete it before installing the game again. In fact, delete the folder itself (but make a backup of your save files!) to make sure, everything is gone.

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I have check all over my PC an unable to find the file "kplayerprefs.yaml". If the issue is something to be fixed on the main menu of the game, I am unable to fix said problem. 

I went so far to uninstall then search and find nothing to reinstalling the game to experience the same issue again. 

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Then we may have the culprint. The file should be there. Access violation without any file means, it can´t create the file.

So, there are 2 possible ways. 

1. start ONI (and Epic) as administrator. Maybe this will solve it.

2. if not, go to C:\Users\LoBrown\Documents\Klei\OxygenNotIncluded and make a new text file. Rename it to kplayerprefs.yaml and confirm if windows ask if you are sure to change the file-type. 

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At this point given that we are unable to fix the issue as to why the game wont launch. Would it make life easier to just put in a ticket for a refund and but it through Steam? Really wanting to play this game but given how much troubleshooting we've done to no avail i'm sort of getting tired and annoyed of it not launching.

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