Crash after Lei screen


hc2995
  • Branch: Live Branch Version: Windows Pending

During start up ONI crashes after the Klei logo is displayed then immediately to a crash report screen. Ive reinstalled the game, turned off AV, updated windows, updated my graphics card driver but the crash happens every time. I do not see 


Steps to Reproduce
Open the game

Status: Pending

This issue has not been confirmed by a developer yet.


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User Feedback


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I'm also suffering from this issue, and I am not the only one having this problem. Klei need to fix this issue asap, hotfix it.

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I am suffering from this also and it sucks as oni is a good game and never had problems with it before.

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@hc2995After looking into the log files, we have found that the problem is that Microsoft OneDrive is stopping the game from writing and reading files in C:\Users\{UserName}\OneDrive\Documents\Klei\OxygenNotIncluded\
Generally, the solution for this issue is to fix the file permissions and ensuring that your Windows User Account has complete administrative permissions to read/write your hard drive, however, we are not equipped with tools nor processes for troubleshooting as it pertains to OneDrive. Even if you are able to see the files in Windows Explorer or if your Windows user account has full administrative privileges, it may not mean that programs running under that user account have write access to those files.

One thing you can try is to rename the Klei folder to Klei.old and then try to run the game. This will try and recreate the required folders (possibly restoring permissions outside of OneDrive)

You can also disable OneDrive so that other, future folders that are created are outside OneDrive: https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

You may also have to contact Microsoft Support for assistance regarding the processes for file permissions (as well as technical support) for OneDrive: https://support.microsoft.com/en/contactus/

@rozzle @Darkedone02 Could we get you to provide your output_log.txt file?

  • Thanks 1

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