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Keep on logging in


ryumi
  • Closed

I had stuck at login screen for long time and it is still show logging in...
and I search lot of way on internet it still didn't solve my problem.
my problem from the log is:
CURL ERROR: Failed to connect to items.kleientertainment.com port 443: Connection refused
I tried close all my firewall and antivirus,reinstall steam,reinstall dont starve together,add permission for dont starve together,but it is all failed.
And also run as administrator for both steam and dont starve together and relogin steam account also.
Please help me thanks.

client_log.txt


Steps to Reproduce
Login into the game.



User Feedback


Could you open a command prompt, enter the following two commands, and post the result?

nslookup items.kleientertainment.com

ping items.kleientertainment.com

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Hi thanks for your reply, I tested the two commands and here is the result.

C:\Users\HP>nslookup items.kleientertainment.com
Server:  UnKnown
Address:  fe80::1

Non-authoritative answer:
Name:    items.kleientertainment.com.WirelessAP
Address:  202.71.99.194


C:\Users\HP>ping items.kleientertainment.com

Pinging items-121163568.us-east-1.elb.amazonaws.com [127.0.0.1] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

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Alas, it looks like the issue is not with the game itself but is either a network configuration issue from your ISP, or from your computer’s networking configuration.

That being said, you may also want to run your anti-virus or anti-malware software, just in case there is a virus on your system that could be hijacking the DNS. At this point, as it is outside of the game itself, we are unfortunately unable to provide support.

You may have to either check with your internet service provider regarding re-configuring your network settings, or check with a computer specialist if your security software finds any malware or viruses in your system that may be causing the issue.

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