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Can't redeem code

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I recently received a don't starve winter hat and I can't redeem it. I've looked around on the forums and couldn't find anything that talks about this. Can I get some help?

Steps to Reproduce
Received code with item, put in code, didn't redeem

User Feedback

Are you trying to redeem the serial number on the hat? You should have received a card with a number that has 4 blocks of 4 characters. Example XXXX-XXXX-XXXX-XXXX

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