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tenfour

Bug report: Crash when starting a new game / game unplayable

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tenfour    10

Summary: I cannot play the game; when I click "start new game" from the main menu, I see a few seconds of cinematic and the game crashes. I attached a minidump to send to your developers.

Background: I just purchased and installed the game; so far the game is unplayable. I am a software developer so I'll give as much info to help.

Steps to repro:

- Launch the game

- From the main menu, click "Start game"

- Click "Play"

- Cinematic starts; I see about 1 second showing a hand dipping a brush into ink. Then the game crashes: Unhandled exception at 0x002ed179 in game.exe: 0xC0000005: Access violation reading location 0x00000000.

100% reproducible.

I verified that I am running the latest DirectX 11 version. I am on Windows 7 Home Premium, 64-bit. Sony VAIO laptop, Intel graphics card.

I tried changing graphics settings from the settings menu; seemingly nothing here affects the crash.

Minidump: https://dl.dropbox.com/u/4422588/motn.zip

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Corey    267

First off, sorry you're having some issues with Ninja! Second, we're actively looking into this. Thanks for providing so much info.

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Corey    267

While we look into this, can you confirm that your laptop was plugged into the wall when this happened? If not, can you try to play after plugging your laptop in? Thanks!

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Ashcrexl    10

I, too, am having this exact same issue. Some possibly helpful additional information:1) I ran both Steam and the game.exe itself as an Administrator, so that didn't work.2) Restarted Steam, didn't work.3) Uninstalled and reinstalled Mark of the Ninja. And it worked! No, not really. It didn't work either.Anyway, thank you for being so proactive in solving this issue. We really appreciate the support.

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Ashcrexl    10

While we look into this, can you confirm that your laptop was plugged into the wall when this happened? If not, can you try to play after plugging your laptop in? Thanks!

My laptop was plugged in when I tried to run the game, yes.

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JoeW    26,657

Thank you Ashcrexl, we are still actively looking into the issue. Keep an eye on this thread for further developments.

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mushuwu158    11

Having the same problem. Tried reinstalling with all my Anti-Virus software disabled. Still didn't help. I keep getting a white screen and the message "Mark of the Ninja has stopped working". I also run Windows 7.

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JoeW    26,657

Having the same problem. Tried reinstalling with all my Anti-Virus software disabled. Still didn't help. I keep getting a white screen and the message "Mark of the Ninja has stopped working". I also run Windows 7.

It could be a separate issue. Can you please make sure you have the most recent version of DirectX? You can find that here: http://www.microsoft.com/en-us/download/details.aspx?id=8109If that doesn't fix it, check back here and post your system specs so we can look further into your issue. Thanks!

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tenfour    10

Laptop is plugged in. Working directly with a developer now, and the latest news is that it's related to loading textures on my old decrepit integrated video card. Still under investigation though.

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Corey    267

We have a fix ready that we think will solve the issues happening in this thread. We need to compile the build, do some quick internal testing, and we'll submit a new patch to Steam as Soon as possible! I'll update this thread once I have more info. If you have other questions, keep'em coming.

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mushuwu158    11

We have a fix ready that we think will solve the issues happening in this thread. We need to compile the build, do some quick internal testing, and we'll submit a new patch to Steam as Soon as possible! I'll update this thread once I have more info. If you have other questions, keep'em coming.

You guys are bloody awesome.

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Ashcrexl    10

We have a fix ready that we think will solve the issues happening in this thread. We need to compile the build, do some quick internal testing, and we'll submit a new patch to Steam as Soon as possible! I'll update this thread once I have more info. If you have other questions, keep'em coming.

You guys are indeed the raddest of rad dudes.

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mushuwu158    11

This may be a bit late, but my specs (in case they help):Intel® Core i5 CPU M 480 @ 2.67GHz4 Gigs of RAMWindows 7, 64-bitNVIDIA Geforce 310M160 Gb hard drve

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mgodoy    10

My game crashes during the first mission cutscene.I am using a HP Pavilion dv5With Intel® Core i5-430M4 GB RAMWindows 7, 64-bit500 Gb hard driveMy Video card is Intel® HD Graphics.I am looking foward to play this game!

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JoeW    26,657

Hey mgodoy, Please make sure to update DirectX. If that doesn't fix the issue, we have an upcoming patch that should fix it for you.

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Corey    267

Just a small update on this. We're in the process of testing our fix (to make sure it didn't break anything else!) and once we're confident with it, we'll push a new update to Steam right away. We'll do our best to update this thread each step of that process so you know what's going on!

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tenfour    10

mgodoy, you have the same graphics card as I do and the same bug description. I have verified that the proposed fix works for me, so it sounds like good news for you as Soon as the patch is deployed.

Amazing work on this - fixed within hours of reporting the crash! Thank you thank you thank you!

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Ashcrexl    10

Patch worked for me, too. Now I can enjoy this wonderful game. Thank you for your incredible diligence and support!

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JoeW    26,657

Patch worked for me, too. Now I can enjoy this wonderful game. Thank you for your incredible diligence and support!

Great, Have fun!

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BTA    10

Unfortunately, I'm still having an issue with crashing even after the patch (well, I didn't buy it till after, so...). When the game starts, it starts going through the logos (for a varying amount of time; I've only seen Microsoft's once out of a few tries) and then... goes black with the game's cursor for a bit before it crashes entirely (and tells me that game.exe crashed). I'm running Windows XP, which I guess matters here since I think everyone else was running 7.

I think this is the correct minidump file?

I'm really looking forward to playing, so hopefully this is something that won't take too long to fix, even if it's actually on my end...

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