Miskatonic 2 Report post Posted April 1, 2016 So I purchased the Shipwrecked expansion via the Humble Store, downloaded the installer and generated my Steam Key to use with the the Klei Updater. The install went fine and when I launched the game afterwards I received the prompt to enter the product key for Shipwrecked as expected. However the Updater is not accepting the Key from the Humble Store as a valid key. I did note that the Shipwrecked key was a trio of 5 digits where as the keys for my copies of the base game and Reign of Giants consist of five sets of 4 digits. I honestly don't use Steam so I can't tell if the generated number is bad or there's some other issue. I figured I try here first before emailing the Humble Store since the turn around time there tends to be on the order of several days. Share this post Link to post Share on other sites
d3w10n 0 Report post Posted April 2, 2016 Same issue, the key for Shipwrecked is xxxxx-xxxxx-xxxxx long instead of standard xxxx-xxxx-xxxx-xxxx-xxxx and updater wont accept it. Klei be dear and fix this will ya? I also bought it from HiB because I prefer not to bother with Steam. Share this post Link to post Share on other sites
d3w10n 0 Report post Posted April 2, 2016 ... and I am posting it here (and you Miskatonic I presume) because Shipwrecked sub-thread is restricted for me. Share this post Link to post Share on other sites
ImDaMisterL 20981 Report post Posted April 2, 2016 I think Klei is aware of this issue and are already working on fixing this. I hope they solve it soon so you two can get to enjoying the game and the DLC 16 minutes ago, d3w10n said: ... and I am posting it here (and you Miskatonic I presume) because Shipwrecked sub-thread is restricted for me. That SW Early-Access forum is locked because it was for the Early-Access period only. Now that the DLC was officially released this new sub-forum was made. Share this post Link to post Share on other sites
d3w10n 0 Report post Posted April 2, 2016 Ok thanks, but... this doesn't answer the original question. Share this post Link to post Share on other sites
ImDaMisterL 20981 Report post Posted April 2, 2016 9 minutes ago, d3w10n said: Ok thanks, but... this doesn't answer the original question. I've got no answer to it, since I don't think I can help with that, sorry. All we can do now is wait for a Klei dev's response to this. Share this post Link to post Share on other sites
Miskatonic 2 Report post Posted April 5, 2016 For what it's worth I emailed Klei support on Friday and got a response almost right away. After some emailing back and forth they agreed there was an issue and would investigate why the Humble generated key isn't working with the Updater. I'll post a follow-up if I hear anything more. Share this post Link to post Share on other sites
d3w10n 0 Report post Posted April 5, 2016 Do you know what oddly worked for me? I used original DS or DSROG key for Shipwrecked and updated... Share this post Link to post Share on other sites
Miskatonic 2 Report post Posted April 6, 2016 Heard back from Support. They fixed the issue on their end and I can confirm my Shipwrecked key now works with the Updater. Share this post Link to post Share on other sites
JanH 7586 Report post Posted April 6, 2016 Hey everyone, thank you for your patience. We had managed to resolve the issue, and you will now be able to use your Shipwrecked key (if purchased from our site or from Humble Store) on the Klei Updater. More info on updating Don't Starve here: http://support.kleientertainment.com/customer/portal/articles/1233680 Share this post Link to post Share on other sites
