Anarchosyn Posted September 21, 2012 Share Posted September 21, 2012 I no longer have access to the full game *. I sent an email to the "Contact Us" portion of the forum, but I just wanted to make sure this was the correct course of action. If there is a better avenue to fix this, please let me know. * I purchased into the Beta in early September, for the $6.99 price. Link to comment Share on other sites More sharing options...
Developer Kevin Posted September 21, 2012 Developer Share Posted September 21, 2012 Hi. Usually, when people can't access the full game after purchase, it is because they are trying to log in with a different google account than the one that they used when they bought it. Is it possible that that is the case for you as well? Link to comment Share on other sites More sharing options...
Anarchosyn Posted September 21, 2012 Author Share Posted September 21, 2012 I thought that was the case, but switching accounts had no effect (I tried before posting). Link to comment Share on other sites More sharing options...
Developer Kevin Posted September 21, 2012 Developer Share Posted September 21, 2012 PM me your Order number, and I'll sort it out. Link to comment Share on other sites More sharing options...
kidryzen Posted September 22, 2012 Share Posted September 22, 2012 The same thing happened to me! please help! Link to comment Share on other sites More sharing options...
Toaster Fu Posted September 22, 2012 Share Posted September 22, 2012 (edited) You never think it will happen to you. Sorry for the double post. Edited September 22, 2012 by Toaster Fu Link to comment Share on other sites More sharing options...
Toaster Fu Posted September 22, 2012 Share Posted September 22, 2012 The same thing happened to me! please help!Welcome! Take a look at the post right above yours should help you out. Link to comment Share on other sites More sharing options...
kidryzen Posted September 22, 2012 Share Posted September 22, 2012 Alright i will. Link to comment Share on other sites More sharing options...
Mathalu Posted September 22, 2012 Share Posted September 22, 2012 It's happening to me too. Thought I had to use my other key for a sec there, lol. Link to comment Share on other sites More sharing options...
kidryzen Posted September 22, 2012 Share Posted September 22, 2012 Also i can't find the email for my other key, i found it when i logged in today but now its gone. what is it titled? Link to comment Share on other sites More sharing options...
Mathalu Posted September 22, 2012 Share Posted September 22, 2012 The email I got was titled "Don't Starve Early-Access Beta" and I found it while sifting through my Junk folder. You should find the Chrome key there. Link to comment Share on other sites More sharing options...
digne Posted September 22, 2012 Share Posted September 22, 2012 (edited) I have the same problem, and also i didnt receive any email with keysmy order id : xxx Edited September 22, 2012 by digne Link to comment Share on other sites More sharing options...
Mathalu Posted September 22, 2012 Share Posted September 22, 2012 @digne, do not post personal information like your order number on a public forum. Delete it if you can. Link to comment Share on other sites More sharing options...
Mango Posted September 22, 2012 Share Posted September 22, 2012 So, what should the rest of us be doing if we have the same problem? Link to comment Share on other sites More sharing options...
Mathalu Posted September 22, 2012 Share Posted September 22, 2012 I have messaged Kevin about it regarding my own account. I advise everybody else to do the same. Link to comment Share on other sites More sharing options...
Developer Kevin Posted September 22, 2012 Developer Share Posted September 22, 2012 Hey guys. In every case that I have looked into, people claiming to have lost their purchase are confused about which account they have bought the game under. When you play the game, you have to log in using Oauth. This is the name that our system knows you as. When you actually purchased the game, you may have entered new credentials into Google Wallet. Google doesn't share this information with us for security reasons, so it has nothing to do with your account with us. We still know you by your original name. Most people ( more than 99.9%, by our numbers!) use the same set of credentials for both Oauth and Google Wallet, and don't have issues. The confusion that some of you are having seems to come when you have a lot of different accounts, and you switch between them a lot.If you can't log in with the account that you got your receipt email at, please try logging in under any other accounts that you may have used the first time you played the game. Due to a small bug in our login stuff, you may have to clear your cookies to switch users (this will be addressed Soon). If you *still* can't login, PM me with your order number, and I can tell you what account you are registered under. Please only do this after trying to solve the problem on your own, though. The more time I spend on fixing accounts, the less time I send on hooking up new features for the game. Also, I can't do as much to help you on weekends, so you may have to wait until Monday to get a response. Link to comment Share on other sites More sharing options...
Allstars Posted September 30, 2012 Share Posted September 30, 2012 I also have the same problem, yesterday i tryed to login but i when i do i can only play the demo.. I tryed switching accounts but im pretty sure im with the right one, afterall it has the transaction mail in it. Link to comment Share on other sites More sharing options...
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