I lost the full game.

[Anarchosyn 22]

I no longer have access to the full game *. I sent an email to the "Contact Us" portion of the forum, but I just wanted to make sure this was the correct course of action. If there is a better avenue to fix this, please let me know. * I purchased into the Beta in early September, for the $6.99 price.

[Kevin 2303]

Hi. Usually, when people can't access the full game after purchase, it is because they are trying to log in with a different google account than the one that they used when they bought it. Is it possible that that is the case for you as well?

[Anarchosyn 22]

I thought that was the case, but switching accounts had no effect (I tried before posting).

[Kevin 2303]

PM me your Order number, and I'll sort it out.

[kidryzen 10]

The same thing happened to me! please help!

[Toaster Fu 103]

You never think it will happen to you. Sorry for the double post.

Edited September 22, 2012 by Toaster Fu

[Toaster Fu 103]

The same thing happened to me! please help!

Welcome! Take a look at the post right above yours should help you out.

[kidryzen 10]

Alright i will.

[Mathalu 10]

It's happening to me too. Thought I had to use my other key for a sec there, lol.

[kidryzen 10]

Also i can't find the email for my other key, i found it when i logged in today but now its gone. what is it titled?

[Mathalu 10]

The email I got was titled "Don't Starve Early-Access Beta" and I found it while sifting through my Junk folder. You should find the Chrome key there.

[digne 10]

I have the same problem, and also i didnt receive any email with keysmy order id : xxx

Edited September 22, 2012 by digne

[Mathalu 10]

@digne, do not post personal information like your order number on a public forum. Delete it if you can.

[Mango 10]

So, what should the rest of us be doing if we have the same problem?

[Mathalu 10]

I have messaged Kevin about it regarding my own account. I advise everybody else to do the same.

[Kevin 2303]

Hey guys. In every case that I have looked into, people claiming to have lost their purchase are confused about which account they have bought the game under.

When you play the game, you have to log in using Oauth. This is the name that our system knows you as. When you actually purchased the game, you may have entered new credentials into Google Wallet. Google doesn't share this information with us for security reasons, so it has nothing to do with your account with us. We still know you by your original name.

Most people ( more than 99.9%, by our numbers!) use the same set of credentials for both Oauth and Google Wallet, and don't have issues. The confusion that some of you are having seems to come when you have a lot of different accounts, and you switch between them a lot.

If you can't log in with the account that you got your receipt email at, please try logging in under any other accounts that you may have used the first time you played the game. Due to a small bug in our login stuff, you may have to clear your cookies to switch users (this will be addressed Soon).

If you *still* can't login, PM me with your order number, and I can tell you what account you are registered under. Please only do this after trying to solve the problem on your own, though. The more time I spend on fixing accounts, the less time I send on hooking up new features for the game. Also, I can't do as much to help you on weekends, so you may have to wait until Monday to get a response.

[Allstars 10]

I also have the same problem, yesterday i tryed to login but i when i do i can only play the demo.. I tryed switching accounts but im pretty sure im with the right one, afterall it has the transaction mail in it.