[CRASH] On Startup - Windows 8.1

[Kucifus 0]

Hi,

 

Just bought the game during the steam sale.

 

Installed and whenever I try to play it the game loads briefly, plays about half a second of music then the screen goes white and the game crashes.

 

I've followed these instructions and nothing has changed. DX is up to date, cache is verified. 

 

Attached are the crash reports.

 

game_85960_crash_2013_12_3T11_52_7C0.mdmpgame_85960_crash_2013_12_3T11_53_57C0.mdmpgame_85960_crash_2013_12_3T12_7_51C0.mdmpgame_85960_crash_2013_12_3T11_50_50C0.mdmp

[Wade 293]

May I ask what your system specs are?

[Kucifus 0]

Hi Wade, 

 

Intel I5-3210M CPU, 800 GB RAM, Intel HD Graphics 4000, Windows 8.1 

 

I've updated windows, my drivers and directx. Unfortunately the game continues to be bugged, I've not been able to play it once since I bought it. 

[GeneralKrap 0]

I have a same trouble... But my system specs: Intel I5-3210M, 8Gb RAM, AMD Radeon HD 7600M Series, 400Gb space on HDD, Win 8.1

[Wade 293]

Can we get you to start the game with the "-enablelog" command line parameter?

 

It should create an aggregate.log file which will provide us with more information.

[mahaishaq 2]

If you can sign in, then the underlying Win 8.1 is working happily. What is not working is the display driver to allow things to be put onto the screen correctly. 
You may need to

a) boot into safe mode in order to copy in a new display driver  

b) find that new driver.

[Wade 293]

Still need to see the log file.

 

Thanks!

[Judge 0]

Hello, I'm from Russia, so sorry for my english. 

I have absolutely the same problem, I did everything that you said, but the problem has not disappeared. Please help. thanks in advance

[Wade 293]

 

Hello, I'm from Russia, so sorry for my english. 

I have absolutely the same problem, I did everything that you said, but the problem has not disappeared. Please help. thanks in advance

 

 

May I ask what your system specs are?

[Judge 0]

Intel i5-3210M CPU @ 2.50GHz, amd radeon HD 7600M Series, 8192 RAM, windows 8.1

[Wade 293]

After enabling the log, can you check your "documents\klei\" folder to see if there is a log file?

 

If so, can you post the contents of the log file?

[Judge 0]

After enabling the log, can you check your "documents\klei\" folder to see if there is a log file?

 

If so, can you post the contents of the log file?

This?

 

Faulting application name: game.exe, version: 2013.9.25.20424, time stamp: 0x52428b6e 

Faulting module name: game.exe, version: 2013.9.25.20424, time stamp: 0x52428b6e 

Exception code: 0xc0000005 

Fault offset: 0x00001520 

Faulting process id: 0x1c8c 

Faulting application start time: 0x01cf16892a0f9ff8 

Faulting application path: F: \ Games \ Steam \ steamapps \ common \ mark_of_the_ninja \ bin \ game.exe 

Faulting module path: F: \ Games \ Steam \ steamapps \ common \ mark_of_the_ninja \ bin \ game.exe 

Report ID: 6b5f484d-827c-11e3-be99-84349719baa8 

Full name of the offending package: 

Application code associated with the offending package:

[Wade 293]

No, it will sometimes create a different log file when it has problems.

 

Have you tried uninstalling\re-installing the game, and updating your video card drivers?

[Judge 0]

No, it will sometimes create a different log file when it has problems.

 

Have you tried uninstalling\re-installing the game, and updating your video card drivers?

yes, I'm reinstalling the game. Driver version 13.152.1.1000

how can I create this a different log?

[Judge 0]

please, help me. I love Shank and i want game Mark of the Ninja

[Wade 293]

Not sure what the issue could be.

 

Are you having any issues with any other games?

 

Are you seeing the same thing as the OP, in that you see a white screen for a second before it crashes?

[Judge 0]

Not sure what the issue could be.

 

Are you having any issues with any other games?

 

Are you seeing the same thing as the OP, in that you see a white screen for a second before it crashes?

Yes, i have issue only with Mark of the Ninja. I see black screen for a second before it crashes

[Wade 293]

And uninstalling\reinstalling the game is not working for you?

 

Can you try verifying the integrity of your game cache in case something wasn't installed properly?

 

Do you have any strange configurations of your hardware (ie. multiple monitors or irregular resolutions)?

[Judge 0]

And uninstalling\reinstalling the game is not working for you?

 

Can you try verifying the integrity of your game cache in case something wasn't installed properly?

 

Do you have any strange configurations of your hardware (ie. multiple monitors or irregular resolutions)?

I reinstalled the game twice. I checked the integrity of the cache. I only have a laptop hp envy M6

[Wade 293]

Hmm, do you have a "log" directory appearing in your Mark of the Ninja folder?

 

Is there an "aggregate.log" file in there that you can post the contents?

[Judge 0]

Hmm, do you have a "log" directory appearing in your Mark of the Ninja folder?

 

Is there an "aggregate.log" file in there that you can post the contents?

I found.

 

[21:27.49] (1820) db::LogSystem::Initialize took 0.001934 seconds

[21:27.50] (1820) KGraphics::Initialize: Direct3DCreate9

[21:27.50] (1820) KGraphics::Initialize: LoadSettings

[21:27.50] (1820) KGraphics::LoadSettings() - none found, trying defaults

[21:27.50] (1820) KGraphics::Initialize: CreateWindowClass

[21:27.50] (1820) KGraphics::Initialize: EnumerateModes

[21:27.50] (1820) Adapter Mode: 320x200 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 320x200 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 320x240 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 320x240 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 400x300 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 400x300 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 512x384 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 512x384 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 640x400 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 640x400 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 640x480 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 640x480 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 800x600 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 800x600 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1024x768 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1024x768 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1280x600 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1280x600 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1280x720 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1280x720 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1280x768 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1280x768 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1360x768 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1360x768 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1366x768 @ 40, pixfmt 3[0x00000016]

[21:27.50] (1820) Adapter Mode: 1366x768 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) KGraphics::Initialize - Fullscreen

[21:27.50] (1820) KGraphics::Initialize:: CreateDevice, fullscreen default startup mode

[21:27.50] (1820) Trying Adapter Mode: (fullscreen) 1366x768 @ 60, pixfmt 3[0x00000016]

[21:27.50] (1820) CreateDevice ok (0x00000000)

[21:27.50] (1820) ResetWindowSize(FullScreen)

[21:27.50] (1820) TextureCaps: 0x0001EC45

[21:27.50] (1820)    D3DPTEXTURECAPS_POW2: 0x00000000

[21:27.50] (1820)    D3DPTEXTURECAPS_SQUAREONLY: 0x00000000

[21:27.50] (1820)    D3DPTEXTURECAPS_NONPOW2CONDITIONAL: 0x00000000

[21:27.50] (1820)    D3DPTEXTURECAPS_MIPMAP: 0x00004000

[21:27.50] (1820)    MaxTextureHeight: 16384

[21:27.50] (1820)    MaxTextureWidth: 16384

[21:27.50] (1820) KGraphics::Initialize took 0.767867 seconds

[21:27.50] (1820) KleiSound::Initialize took 0.026158 seconds

[21:27.50] (1820) ### Ninja started ###

[21:27.50] (1820) Command-line: "F:\Games\Steam\steamapps\common\mark_of_the_ninja\bin\game.exe" -enablelog

[21:27.50] (1820) Configuration: Production

Build: 85960

Date Built:2013-09-25 00:00:22.649000

 

[21:27.50] (1820) Locale set to: english

[21:27.50] (1820) ThreadManager::Initialize took 0.000104 seconds

[21:27.50] (1820) Lua Initialization took 0.000001 seconds

[21:27.50] (1820) TextureManager Initialization took 0.000010 seconds

[21:27.50] (6580) THREAD - started 'WorkerThread' (6580)

[21:27.50] (1820) AnimationManager Initialization took 0.000014 seconds

[21:27.50] (2656) THREAD - started 'WorkerThread' (2656)

[21:27.50] (1820) Network Initialization took 0.000216 seconds

[21:27.50] (1820) ProfileManagerInterface::LoadSettings -- loading settings from 'users/settings.sav'

[21:27.50] (1820) Load failed.

[21:27.50] (1820) ProfileManager Initialization took 0.000454 seconds

[21:27.50] (2264) THREAD - started 'cInputThreadPC' (2264)

[21:27.50] (1820) Locale set to: english

[21:27.50] (1820) ProfileManagerInterface::LoadSettings -- loading settings from 'users/settings.sav'

[21:27.50] (1820) Load failed.

[21:27.51] (1820) Locale set to: english

[21:27.51] (1820) Controllers changed: new mask: 16 -> 16

[21:27.51] (1820) Locale set to: english

[21:27.51] (1820) KleiSound::SetFMODReverb('Default')