Issue: Steam Version Not Working for You

[Corey 370]

Some people have been having issues running the new Steam release of the Don't Starve Early-Access Beta. While there is one particular issue that is caused by having outdated video card drivers, that's not the case with everyone.

We'll be looking at any crash reports or issues with launching Don't Starve on Tuesday when we return to the office after the holiday. In the mean time, if you are experience problems loading or playing the new Steam version, there's a few things that will really help us out.

1) Make sure your video card drivers are updated MANUALLY. Sometimes the auto / windows update will say you are current, when you are not. Check your manufacturers website. This will fix some people's problems on the spot.

2) If your drivers are up to date, please let us know your full PC hardware specs.

3) Paste us any error messages or crash logs you encounter. If they're really long, you can use a service like

http://pastebin.com

.

We'll still be doing our best to respond to any issues over the long weekend, and once we're back in the office we'll be able to push a new build!

Other Potential Self Fixes:

Manual Video Card Driver Check:

http://forums.kleientertainment.com/showthread.php?1313-Don-t-Starve-on-Steam-Crash&p=10223&viewfull=1#post10223

USB Peripheral Check:

http://forums.kleientertainment.com/showthread.php?1289-Error-During-Initialization

[Clinnix 10]

Hey, I played the demo on chrome and it worked fine so I wanted to get it haha, I bought it on steam like 8 hours ago and it just opens a window, then crashes ><

[CEPendleton 10]

I am having the same issue as the individual above. Here are my computers stats.

System

--------------------------------------------------------------------------------

Manufacturer Dell Inc.

Model Inspiron 1545

Total amount of system memory 3.00 GB RAM

System type 64-bit operating system

Number of processor cores 2

Processor Pentium® Dual-Core CPU T4500 @ 2.30GHz

Storage

--------------------------------------------------------------------------------

Total size of hard disk(s) 233 GB

Disk partition (C:) 46 GB Free (233 GB Total)

Media drive (D:) CD/DVD

Graphics

--------------------------------------------------------------------------------

Display adapter type Mobile Intel® 4 Series Express Chipset Family

Total available graphics memory 1292 MB

Dedicated graphics memory 32 MB

Dedicated system memory 32 MB

Shared system memory 1228 MB

Display adapter driver version 8.15.10.1808

Primary monitor resolution 1366x768

DirectX version DirectX 10

[IYM 10]

I am having the same issue as several other users. The game demo works fine in a browser, i purchased it on steam, and the graphics are unplayable. I have had no luck messing with the openGL settings, resolutions, screen mode, etc.

********

Toshiba

Win 8 (64bit)

Intel i7 (2.4GHz)

8Gb Ram

Intel HD4000

*********

[JoeW 34601]

Hi IYM,

Have you tried adjusting your actual graphic card settings? We have had a few users who have had success adjusting their card settings. Check that out here: http://forums.kleientertainment.com/showthread.php?172-Weird-red-outlines

If it works, let us know. Otherwise, we are hoping to have something worked out Tuesday.

[Cult 10]

I got the game from a Friend and I'm experiencing the same problem as Clinnix and CEPendleton.

I just pulled the system info off the DirectX system scan utility so I apologies if it's a little ugly.

------------------

System Information

------------------

Time of this report: 11/11/2012, 14:18:04

Machine name: LENOVO0000

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: 0301DCU

BIOS: PhoenixBIOS 4.0 Release 6.1

Processor: Intel® Core i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 3892MB RAM

Page File: 4491MB used, 3291MB available

---------------

Display Devices

---------------

Card name: Intel® HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel® HD Graphics (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA&REV_02

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (50Hz)

Monitor Name: ThinkPad Display 1366x768

Monitor Model: unknown

Monitor Id: LEN40B0

Native Mode: 1366 x 768(p) (59.636Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2555 (English)

Driver Version: 8.15.10.2555

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/14/2011 03:05:50, 6549504 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4306-11CF-E17D-5001A2C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x215A17AA

Revision ID: 0x0002

Driver Strong Name: oem58.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2555:pci\ven_8086&dev_0046&subsys_215a17aa

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

[Born2Kill 10]

Same problem as Clinnix and CEPendleton .

Looks like it might be incompatible with Intel chipsets. :/

Specs:

------------------

System Information

------------------

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: German (Regional Setting: German)

System Manufacturer: Acer

System Model: Extensa 5635Z

BIOS: PhoenixBIOS 4.0 Release 6.1

Processor: Pentium® Dual-Core CPU T4500 @ 2.30GHz (2 CPUs), ~2.3GHz

Memory: 4096MB RAM

Available OS Memory: 3996MB RAM

Page File: 2413MB used, 6581MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

---------------

Display Devices

---------------

Card name: Mobile Intel® 4 Series Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel® 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02531025&REV_07

Display Memory: 1695 MB

Dedicated Memory: 64 MB

Shared Memory: 1631 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: PnP-Monitor (Standard)

Monitor Model: LP156WH2-TLF1

Monitor Id: LGD021F

Native Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.1892 (English)

Driver Version: 8.15.10.1892

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 9/2/2009 18:54:16, 5617664 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-F174-5922A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x02531025

Revision ID: 0x0007

Driver Strong Name: oem70.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.1892:pci\ven_8086&dev_2a42&subsys_02531025

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

[Zurastra 10]

I tried the bug fixing suggestions I reinstalled every driver (video/audio) and unplugged everything and it didn't work.

I have quite the same system like te one above me. Only my graphics are better (1920x1080).

If it still can't be fixed I would like to ask for a key for Chrome. The demo worked fine on Chrome... If I have to proove that I bought it on Steam I would do so if you jus suggest a way.

Thanks for every reply.

~Zurastra / Dacrido

[Ankou 10]

Hey, thank you for continuing to work on this issue.

I purchased this game this weekend on Steam and have been playing quite a bit on my desktop. I want to say first of all, great game. I've had it a couple of days and according to Steam have already played over 10 hours, I'm enjoying it very much so far.

However, like others, I am experiencing a crash on my laptop. I click "Play" the window loads, then immediately closes without giving an error. I've just finished updating all my drivers on the laptop and I still get the same crash.

I do have to wonder, like a couple of posters, if that crash is related to Intel chipsets. The desktop (a gaming setup) has a GTX 560 ti. The laptop, of course, has integrated graphics. (And is quite crap.)

The Laptop's Specs.

------------------

System Information

------------------

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 1545

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A14

Processor: Pentium® Dual-Core CPU T4500 @ 2.30GHz (2 CPUs), ~2.3GHz

Memory: 2048MB RAM

Available OS Memory: 2008MB RAM

Page File: 2398MB used, 1617MB available

DirectX Version: DirectX 11

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------

Display Devices

---------------

Card name: Mobile Intel® 4 Series Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel® 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02AA1028&REV_07

Display Memory: 780 MB

Dedicated Memory: 32 MB

Shared Memory: 748 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0266

Native Mode: 1366 x 768(p) (59.636Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.1808 (English)

Driver Version: 8.15.10.1808

DDI Version: 1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 6/2/2009 18:16:48, 5613568 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-8874-A022A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x02AA1028

Revision ID: 0x0007

Driver Strong Name: oem9.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.1808:pci\ven_8086&dev_2a42&subsys_02aa1028

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

If it would be of any assistance to the people troubleshooting this issue I can post the desktop's specs as well. The game works without any issues what so ever on the it, no crashes and no strange graphics bugs.

[Interloper 16]

I also cannot run Steam version, even after updating the graphics drivers.

I can play the demo in Chrome fine, but the Steam version crashes with the message: "OpenGL c2.1 or greater is required to run this game. Updating your graphics drivers may resolve this issue."

Does anyone know how to get my Steam Product Key so I can unlock the Chrome version?

Thanks!

------------------

System Information

------------------

OS: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

System Manufacturer: Acer

System Model: Aspire 5315

Processor: Intel® Celeron® CPU 560 @ 2.13GHz, ~2.1GHz

Video Card: Mobile Intel® 965 Express Chipset Family

Memory: 2048MB RAM

DirectX 11

[Elmas 10]

Well, I introduce myself to the community saying that I can't wait to play the game, seems really enjoyable even is still a beta!

However I haven't been able to play it yet. I have the same problem as most of laptop users here, which is that the game doesn't even start, when I click play it just displays a window for few seconds and it disappears , no critical message, no bipping, nothing (same problem as Ankou above here).

I know you are working hard so thanks in advance!

[Elmas 10]

Forgot to say that I'm using also an intel chipset (grafic HD etc)

[IYM 10]

I tried playing around with Intel's card setting utility, but no changes seemed to have any effect. For now, I am hoping tomorrow's update fixes it.

[ninjayjayjay 10]

I'm also having the same problem as the others; blank window opens and immediately closes. I'm also using it on a laptop that has an intel chipset. My laptop specs are:

Processor: Intel® Core2 Duo CPU P8400 @2.26GHz 2.27GHz

Installed memory (RAM) 4.00GB (2.90GB useable)

System type: 32-bit Operating System

I'm not that knowledgeable as others when it comes to computers so I'm not sure how to get as much detail as some other posts lol!

Hope you guys can fix the problem tomorrow! I really look forward to playing the game!

Thanks!

[JoeW 34601]

Seeing that these seem to be coming from only intel chipsets should certainly help track down the issue. I can't promise when that fix will make it out, but I can assure you that is a high priority issue.

We will update tomorrow as Soon as we have better info.

Thanks for your patience!

[joeboy8440 10]

For those on laptop

I have 8GB of ram and an Intel HD 3000. I ran into some issues as well regarding this particular title. I did some fiddling around, Run the game in Windows XP (Service pack 2) [For those of you who don't know how, open task manager with the blank Don't starve screen still running, rightclick on dontstarve_steam and go to the program location, then hit properties on that and run in compatibility.] Now, close it and re open it. It will still be blank. Now hit the maximize button. That's when it worked for me, so try it

[JoeW 34601]

For those on laptop

I have 8GB of ram and an Intel HD 3000. I ran into some issues as well regarding this particular title. I did some fiddling around, Run the game in Windows XP (Service pack 2) [For those of you who don't know how, open task manager with the blank Don't starve screen still running, rightclick on dontstarve_steam and go to the program location, then hit properties on that and run in compatibility.] Now, close it and re open it. It will still be blank. Now hit the maximize button. That's when it worked for me, so try it

Before you ran it in compatibility mode, was it closing outright for you? So, running it in compatibility mode allowed it to stay open so you could maximize?

[joeboy8440 10]

Before i ran in compatibility It didnt close, it just stayed white as if it wasnt responding

[arustyrobot 10]

When I click play a white screen briefly appears and then goes away. I read and tried all the suggestions and nothings worked. I could play it on the browser but not on steam.

OS Name Microsoft Windows 7 Home Premium

Version 6.1.7601 Service Pack 1 Build 7601

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer Dell Inc.

System Model XPS L501X

System Type x64-based PC

Processor Intel® Core i5 CPU M 480 @ 2.67GHz, 2667 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Dell Inc. A08, 7/26/2011

SMBIOS Version 2.6

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

[Corey 370]

Thanks for all the system info and details! We'll be looking at this tomorrow and try to update ASAP with suggested fixes or an ETA on a patch from our end!

[joeboy8440 10]

Now. i enjoy the game supremely. However, this game should not be struggling to be consistant on 60 FPS, it is not graphically intensive. I know beta, is beta, but please try and fix that

[Toaster Fu 103]

The reason it doesn't get to 60 FPS is because it's locked at 30.

[joeboy8440 10]

The reason it doesn't get to 60 FPS is because it's locked at 30.

Huh. Well that would definatly make sence. But even then, i have it drop to 20 etc

- - - Updated - - -

Huh. Well that would definatly make sence. But even then, i have it drop to 20 etc

Whoops, i ment sense

[Ankou 10]

For those on laptop

I have 8GB of ram and an Intel HD 3000. I ran into some issues as well regarding this particular title. I did some fiddling around, Run the game in Windows XP (Service pack 2) [For those of you who don't know how, open task manager with the blank Don't starve screen still running, rightclick on dontstarve_steam and go to the program location, then hit properties on that and run in compatibility.] Now, close it and re open it. It will still be blank. Now hit the maximize button. That's when it worked for me, so try it

I attempted this for the issue I was having (crashing as Soon as the window opened) and I just wanted to confirm that it does not fix that issue. It still crashes immediately under any compatibility mode. I also toyed with settings and it still crashed right away. I couldn't resolve the issue on my own.

I'm just glad it runs on my desktop and grateful the devs are working hard on a fix. Thanks guys, hopefully I'll be able to procrastinate with this game Soon, away from home.

[elisa_m 10]

Hello everybody

I'm having the same problem reported here and none of the different solutions posted here have helped me.

Here is my system information:

Windows 7 Ultimate 32-bits

Lenovo G450

Processor: Pentium Dual Core CPU T4300 2.10Ghz

Ram: 2GB

Video Card: Mobile Intel 4 Series Express Chipset Family

I hope you can fix it Soon, since I don't have a desktop PC and I wan't to play so bad :/

Sorry for my bad English, isn't my native language.

Best regards.