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yankeegirlkate

Steam Startup: White screen flashes then goes away. Help!

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When I hit "Play" on Steam a white window opens up for a second and then closes right away. I have re-installed the game and updated my drivers on Intel's website. I don't know what else to do. Please help!

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JoeW    21,477

This would be the first time this issue has come up. Can you make sure your drivers are all up to date?

Also, try making sure the game is working ok. In your steam library, right click on the game and choose "properties"

From there click on the "Local Files" tab and then choose "Verify integrity of game cache"

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alkey3000    10

This is also happening to me, I've been trying anything and everything to fix this. i bought the game via steam to play off there,but nothing is working for it,just a white screen flash. We also tried as you said to fix it, but no cigar.

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Neifarious    10

I also have this issue, I don't think it's my graphics card seeing as I can run Borderlands 2 >.<.

tried both of those things suggested, neither worked.

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Neifarious    10

I'm going to post my stats, since I guess I Might not be able to run it (Which for me personally is OK since i have another computer that can run it, I just really want it on my laptop) I know not all of the following is relevant, but I wanted to be sure so Theres a lot of stuff there. Sorry if it's cluttered.

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv6 Notebook PC

BIOS: Default System BIOS

Processor: Intel® Core i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 3894MB RAM

Page File: 2964MB used, 4823MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel® Graphics Media Accelerator HD

Manufacturer: Intel Corporation

Chip type: Intel® Graphics Media Accelerator HD (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_3658103C&REV_02

Display Memory: 1696 MB

Dedicated Memory: 32 MB

Shared Memory: 1664 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC3651

Native Mode: 1366 x 768(p) (60.031Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.1968 (English)

Driver Version: 8.15.10.1968

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/8/2009 08:37:46, 5959168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4306-11CF-3C74-5216A2C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x3658103C

Revision ID: 0x0002

Driver Strong Name: oem7.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.1968:pci\ven_8086&dev_0046&subsys_3658103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3658&REV_1002

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: stwrt64.sys

Driver Version: 6.10.6276.0000 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 1/8/2011 18:57:20, 505344 bytes

Other Files:

Driver Provider: IDT

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Integrated Microphone Array (IDT High Definition Audio CODEC)

Default Sound Capture: Yes

Default Voice Capture: No

Driver Name: stwrt64.sys

Driver Version: 6.10.6276.0000 (English)

Driver Attributes: Final Retail

Date and Size: 1/8/2011 18:57:20, 505344 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

Description: External Mic (IDT High Definition Audio CODEC)

Default Sound Capture: No

Default Voice Capture: Yes

Driver Name: stwrt64.sys

Driver Version: 6.10.6276.0000 (English)

Driver Attributes: Final Retail

Date and Size: 1/8/2011 18:57:20, 505344 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

Description: Stereo Mix (IDT High Definition Audio CODEC)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: stwrt64.sys

Driver Version: 6.10.6276.0000 (English)

Driver Attributes: Final Retail

Date and Size: 1/8/2011 18:57:20, 505344 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

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JoeW    21,477

Hey Guys,

We're are aware that some of you have been having issues with the Steam build.

We have a post that goes through some steps on how some others have fixed their issues as well as some steps that can help us gather more info on what may be causing the problem.

http://forums.kleientertainment.com/showthread.php?1314-Issue-Steam-Version-Not-Working-for-You

The team will be back in the office Tuesday and we will be working to have these issues addressed as quickly as possible.

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alkey3000    10

ive already played the demo of the game and it worked fine but the steam one that o bought doesnt work.

It cant be my graphics card because it works on google chrome

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JoeW    21,477
ive already played the demo of the game and it worked fine but the steam one that o bought doesnt work.

It cant be my graphics card because it works on google chrome

Can you please post your system specs or dxdiag here? It will help our team investigate the issue greatly.

As noted previously we are aware of the various issues with the Steam version, but seeing as you can play on one and not the other, it would be useful to the team to have that info.

Sorry for any inconvenience, and thanks for helping us get it fixed up!

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cptCalavera    612

Im on a Geforce GT 415M and had this problem as well. This is my solution. Read about parts of it it in a thread but now I cant find it :/

Anyways:

First, update drivers.

Second (Im on a swedish system so this is all transalted, not sure if it is accurate)

Open your Nvidia control panel.

In the left menu, under 3D settings, go to monitor settings

Mark "Use advanced 3d settings"

Go to manage 3d settings in the left menu.

in graphic processor - pick Nvidia, not automatic.

That sorted it out for me anyways. Good luck :)

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Clinnix    10

Anyways:

First, update drivers.

Second (Im on a swedish system so this is all transalted, not sure if it is accurate)

Open your Nvidia control panel.

In the left menu, under 3D settings, go to monitor settings

Mark "Use advanced 3d settings"

Go to manage 3d settings in the left menu.

in graphic processor - pick Nvidia, not automatic.

That sorted it out for me anyways. Good luck :)

You sir. Are a gentleman and a scholar, this fixed my problem.

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JoeW    21,477

Hi yankeegirlkate,

We are still working on this particular issue and we do not have an ETA on when we will have a fix released at this time.

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kevinkjt2000    10

This whitescreen error you have is exactly what I get too. Its the same problem that pretty much all of the intel chipsets are having.

Due to the nature of this bug, it may took a little while longer than most bugs to fix it.

In the mean time there are some fixes that have worked for some people here:

http://forums.kleientertainment.com/showthread.php?1314-Issue-Steam-Version-Not-Working-for-You

For example try running under windows xp compatibility and maximize the game's window. That has worked for some folks.

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Kappei    10

Just adding my voice to the crowd.

I have two machines, on one the game works smoothly on both Chrome and Steam.

On the other one I have no problem playing on Chrome, while on Steam I get the White flashing window problem.

System specs: DxDiag.

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keuven16    10

I come into the game all right, but gets a bad image, look at the screnshot: ( file:///C:/Arquivos%20de%20programas/Steam/userdata/115614908/760/remote/219740/screenshots/2012-11-20_00001.jpg )

Help Me!

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Cloud    10

I'm having the same problem with the steam game. I've tried everything that steam support list as possible reasons why it doesn't work and none have fix the issue. I can play the chrome demo just fine is there a way to play it there? I get the white screen and then it closes there are no error messages. If you could fix this Soon it'd be greatly appreciated! Thank you

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