JanH Posted October 14, 2016 Share Posted October 14, 2016 We are aware of an ongoing problem with Don't Starve Together players in Ukraine not being able to connect to our servers. We are looking into this currently, however, we will need more information from users affected in order to be able to debug this issue. If you have any information that you think may be able to help us investigate this issue, please respond to this thread and we will look into it. Link to comment Share on other sites More sharing options...
Karro Posted October 14, 2016 Share Posted October 14, 2016 I think all the problem with VPN, cause if I use new VPN it begins to work, but that is not solving my problem, cause VPN programs require money and sometimes fall down. Th broblem began at 00:00 in Ukraine. Link to comment Share on other sites More sharing options...
den-ga Posted October 14, 2016 Share Posted October 14, 2016 Ip: 178.150.145.4ping login.kleientertainment.com 54.74.178.51 Using VPN fixes the problem. client_log.txt Link to comment Share on other sites More sharing options...
vadnox Posted October 14, 2016 Share Posted October 14, 2016 my ip 31.135.149.52 ping login.kleientertainment.com 54.169.122.43 VPN not fix the problem client_log.txt Link to comment Share on other sites More sharing options...
Max Madness Posted October 14, 2016 Share Posted October 14, 2016 I don't even know, if it will help, but here is some information of mine: IP: 79.135.220.13 client_log.txt I can't log in. I can only choose "Play Offline" . Link to comment Share on other sites More sharing options...
Faintly Macabre Posted October 15, 2016 Share Posted October 15, 2016 @Walter0 @vadnox @den-ga Folks, I'm pretty sure the devs can see your IPs without you posting them, and you really shouldn't be showing them to the rest of the board. I'd edit them out of my posts if I were you. Link to comment Share on other sites More sharing options...
Developer nome Posted October 15, 2016 Developer Share Posted October 15, 2016 Yeah, the IP thing was just to confirm what was going on - we no longer require your IP addresses. Link to comment Share on other sites More sharing options...
McGriffin Posted October 15, 2016 Share Posted October 15, 2016 Have а "Could not connect to Klei's servers" problem. Using VPN fixes the problem. client_log.txt Link to comment Share on other sites More sharing options...
Max Madness Posted October 15, 2016 Share Posted October 15, 2016 7 hours ago, TheHalcyonOne said: @Walter0 @vadnox @den-ga Folks, I'm pretty sure the devs can see your IPs without you posting them, and you really shouldn't be showing them to the rest of the board. I'd edit them out of my posts if I were you. oh, D: Link to comment Share on other sites More sharing options...
458760_1452785863 Posted October 15, 2016 Share Posted October 15, 2016 Still have this problem. I'm from Kiev, Ukraine fresh log here and VPN still helps, but this solution is temporary client_log.txt Link to comment Share on other sites More sharing options...
409867_1452784647 Posted October 15, 2016 Share Posted October 15, 2016 IP 91.195.91.245 Have а "Could not connect to Klei's servers" problem. Link to comment Share on other sites More sharing options...
Kreaysh Posted October 15, 2016 Share Posted October 15, 2016 have too this problem,pls fix this how more faster,devs.Just do it! Link to comment Share on other sites More sharing options...
DMopo3 Posted October 15, 2016 Share Posted October 15, 2016 ping login.kleientertainment.com Pinging geologin.klei.ca [54.169.122.43] with 32 bytes of data: Request timed out. I'm using Google's 8.8.8.8 DNS I'm in Kiev, Ukraine Link to comment Share on other sites More sharing options...
Baylor Posted October 15, 2016 Share Posted October 15, 2016 Hello. I can't connect to Klei servers. I'm from Ukraine. client_log.txt Link to comment Share on other sites More sharing options...
shumnyj Posted October 15, 2016 Share Posted October 15, 2016 Same client_log.txt Link to comment Share on other sites More sharing options...
Batmanerd Posted October 15, 2016 Share Posted October 15, 2016 Hi, I don't live in Ukraine, but my friend and I who both live in the US, are also having server problems. When we connect to any server, it says "could not connect to klei servers. This sort of thing is important in the Online Game business( more or less what it said) right. Try again?" We both live in different parts of the country, but neither of us can connect Link to comment Share on other sites More sharing options...
philin Posted October 15, 2016 Share Posted October 15, 2016 Hi there. I live in Ukraine and have same issue. If it could help - here is my tracert log Tracing route to geologin.klei.ca [52.74.178.51] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 2 ms 2 ms 2 ms 46-185-7-253-kie.broadband.kyivstar.net [46.185.7.253] 3 * * * Request timed out. 4 6 ms 3 ms 3 ms 149.6.190.154 5 4 ms 15 ms 4 ms te0-6-0-2.rcr21.kbp01.atlas.cogentco.com [149.6.190.153] 6 28 ms 21 ms 21 ms be2679.ccr21.bts01.atlas.cogentco.com [130.117.48.93] 7 22 ms 22 ms 22 ms be2988.ccr21.vie01.atlas.cogentco.com [154.54.59.86] 8 28 ms 27 ms 28 ms be2974.ccr21.muc03.atlas.cogentco.com [154.54.58.5] 9 36 ms 34 ms 33 ms be2959.ccr41.fra03.atlas.cogentco.com [154.54.36.53] 10 34 ms 33 ms 34 ms be2184.agr21.fra03.atlas.cogentco.com [130.117.48.69] 11 34 ms 34 ms 37 ms pccw.fra03.atlas.cogentco.com [130.117.14.234] 12 338 ms 338 ms 338 ms TenGE0-1-0-19.br02.hkg12.pccwbtn.net [63.218.174.177] 13 348 ms 343 ms 342 ms amazon.buneth1.br02.hkg12.pccwbtn.net [63.217.254.74] 14 * * * Request timed out. 15 307 ms 307 ms 307 ms 54.240.241.79 16 * * 302 ms 54.240.241.121 17 312 ms 311 ms 313 ms 52.93.9.86 18 306 ms 306 ms 307 ms 52.93.9.77 19 312 ms 309 ms 311 ms 52.93.9.98 20 326 ms 326 ms 325 ms 52.93.9.117 21 330 ms 325 ms 324 ms 203.83.223.77 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Link to comment Share on other sites More sharing options...
KleVeR Posted October 15, 2016 Share Posted October 15, 2016 Same problem. client_log_2016-10-15-22-20-58.txt Link to comment Share on other sites More sharing options...
philin Posted October 16, 2016 Share Posted October 16, 2016 Well, as it has been written here - the some proxy servers help with this issue. Seems it's kind of global routing issue because a few proxies show that tracert dies after specific IP range. I used proxy and reached the login server - I got the another IP for login server. So I just added it to my hosts in Windows and now I can login to game. This is also dirty temporary solution like proxy but it works. If you're interested in solution which helped me (be aware it cannot help you and you do it on your own risk!): 104.154.85.165 login.kleientertainment.com The IP range where tracert dies: 203.83.223.19 - 203.83.223.23 which are Amazon servers. Link to comment Share on other sites More sharing options...
DMopo3 Posted October 16, 2016 Share Posted October 16, 2016 13 hours ago, philin said: If you're interested in solution which helped me (be aware it cannot help you and you do it on your own risk!): 104.154.85.165 login.kleientertainment.com yes, this is quick solution, that works... you should pay attention on windows 10 you should look for and modify "hosts" file, not "hosts.txt" (i'm not sure was it there by default, or from my previous tests with hosts). And run Notepad as Administrator. at first i was trying to modify the hosts.txt (extensions was hidden, that's why the confusion) - it didn't help at all . Modifying the correct file works as it should. And https://login.kleientertainment.com/HealthCheck shows OK. And the game can see the servers. Link to comment Share on other sites More sharing options...
Developer nome Posted October 17, 2016 Developer Share Posted October 17, 2016 We have both Amazon and Google clusters - is there a clear consensus on which the Ukranian population would prefer to be pointed at by GeoDNS? Link to comment Share on other sites More sharing options...
philin Posted October 17, 2016 Share Posted October 17, 2016 55 minutes ago, nome said: We have both Amazon and Google clusters - is there a clear consensus on which the Ukranian population would prefer to be pointed at by GeoDNS? Hi nome. I think it doesn't matter which cluster is used for Ukrainian segment and still it's unclear a bit why login server is unreacheable not only from UA. According to posts in Steam community - some people can't reach login server from USA, South Korea etc. Quote Can't host a game in NYC either, same error message Quote same in Seoul Korea ! want to play Link to comment Share on other sites More sharing options...
Developer nome Posted October 17, 2016 Developer Share Posted October 17, 2016 1 hour ago, philin said: According to posts in Steam community - some people can't reach login server from USA, South Korea etc. That is the conflation of two independent issues sadly. The US cluster has been having stability issues due to a bug, there have been three short outages and all the reports from the US / etc correlate with these. We have not yet heard from anyone in the US who hasn't been able to connect for weeks. Independent to that, the Ukraine is having connectivity problems that're much longer lasting. We are working on the stability problem in the US, but the Ukraine problem requires more information from people living in the Ukraine. If one cluster works and the other does not, that's an easy fix for us - we'll just point the Ukraine at that cluster and wait for DNS to update. If it's being blocked based on other criteria, we may need users to contact their ISPs and see what's going on. Link to comment Share on other sites More sharing options...
philin Posted October 18, 2016 Share Posted October 18, 2016 Hi nome. Thanks for clarification. I see that resource is accessible and available now on IP 130.211.37.181. Link to comment Share on other sites More sharing options...
poopokc Posted October 18, 2016 Share Posted October 18, 2016 Thank you Noma . Everything is working. Link to comment Share on other sites More sharing options...
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