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Reign of Giants (PS4) not avalible in australia?


Nazenn

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Wondering if I could get some information on this.

As of the 11th of August, reign of giants still isnt avalible on the psn store in australia.

I cannot find any information about why or a release date in any articles and news and a seperate release for australia has not been mentioned anywhere, only general talk about the european one (which usually dominos into australia as well with online releases) and the american one.

Is there one at all, or are we just not getting it for no descernable reason?

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Wondering if I could get some information on this.

As of the 11th of August, reign of giants still isnt avalible on the psn store in australia.

I cannot find any information about why or a release date in any articles and news and a seperate release for australia has not been mentioned anywhere, only general talk about the european one (which usually dominos into australia as well with online releases) and the american one.

Is there one at all, or are we just not getting it for no descernable reason?

 

Reign of Giants should be released in Australia as part of the SCEE region and you should be able to purchase it from the PlayStation Store now. When you go into the Don't Starve: Console Edition store page, you should be able to find Reign of Giants in the "add-ons" section below.

 

When you highlight Don't Starve on your PS4's user-interface menu, does it show a Reign of Giants banner just below? Also, are you able to find the store page when you search for Don't Starve: Console Edition or Reign of Giants on the EU PlayStation Store? 

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Reign of Giants does not show up in any searches, there is no banner for it and there is no option or mention for it anywhere else on the store at all. When going to the main page of Dont Starve the game nothing shows up as additional content. I tried all of that and ran my sixth check before I posted this just to make absolutely certain. I also know others in australia who similarly cannot get access to it through the australian psn store.

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Reign of Giants does not show up in any searches, there is no banner for it and there is no option or mention for it anywhere else on the store at all. When going to the main page of Dont Starve the game nothing shows up as additional content. I tried all of that and ran my sixth check before I posted this just to make absolutely certain. I also know others in australia who similarly cannot get access to it through the australian psn store.

 

You may have to contact PlayStation Support and let them know that you're unable to find the game on your PSN Store. In the meantime, if you have access to a PC, you should be able to log into your PSN/SEN account on store.sonyentertainmentnetwork.com and be able to purchase Reign of Giants.

 

Once you've purchased the expansion, you should be able to remotely download your content to your PS4 through your SEN account. 
 
*Note - You may have to put your PS4 into Standby mode for remote download to work.
 
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Thank for for your assistance, and while I will be contacting PSN support, I would also think that it would be prudent for someoene from Klei to also be in contact with them, as it is the developers responsibility to ensure that the content is avalible as promised, and direct contact from the developer I can imagine would move the process of making this content avalible along much quicker then a single customer report that would slowly have to make its way through the system.

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Once the company meets the gateway standards to release the game on the PSN (why the game was delayed access compared to when it was gold and released on the PC) there's not much else Klei the publisher can do.   Once a product is given to the network, it's Sony's digital ownership of the servers (and their respective regions which also may have their own access allowances and restrictions) that allows the access, At best, Klei will have product managers and liaisons that act as ambassadors to Sony's company and network, but Sony still has to allow the said access and ensure it works. 

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Thank for for your assistance, and while I will be contacting PSN support, I would also think that it would be prudent for someoene from Klei to also be in contact with them, as it is the developers responsibility to ensure that the content is avalible as promised, and direct contact from the developer I can imagine would move the process of making this content avalible along much quicker then a single customer report that would slowly have to make its way through the system.

 

Heya Nazenn, could you confirm that you're using an Australian PSN account and that your PS4 is connecting to the Australian PlayStation Store? 

 

Also, when you load up Don't Starve and get to the main menu screen, are you seeing a Reign of Giants banner or logo on the upper-left hand side of the main menu?

 

We've double-checked on our end and Reign of Giants is available for purchase on the Australian SEN store. You should be able to log in to your Australian PSN account on the SEN Store (using a PC, Mac, or Linux), be able to purchase it from there and download it to your PS4 remotely.

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I am definitely using an australian psn account and connecting to the australian store via my australian ps4.

After downloading an update file which only became avalible today I am now seeing the reign of giants banner on the main menu, but I wasn't previously to todays update.

Ive just been on the phone with playstation support who we're very nice and just as confused as me as to why this wasn't showing up just in this region and promised to put the problem through to their engineers to figure out a problem as the customer support person also couldn't find the dlc via their own access to the ps4 store, especially as they took note of the fact I had been in contact with you regarding this issue.

Thanks for your help though. I also would like to appologise if it appeared as if I was blaming you for this in anyway, I understand its a multi part system that you are in here with your game and you neither have control over the entire thing, and of course its technology and technology never works as smooth as we would like it too.

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As a former escalations tech, I've decided to share the secret none of us like admitting is the problem since WWII:  

 

 

Gremlins,

 

 

Lots of them.

 

They went dormant since 1945, but after the invention of the Microchip, they took so many "correspondence" courses over the decades, they developed the science and learned to live inside the virtual spaces on the network or "cloud.".

 

They are the reasons when you can't trace connectivity problems on the backbone when all else seems to be working when it isn't as well as all the "mechanical" problems.

 

However, we were trained as not to cause a panic to look like we are fixing it by "programing in languages" while our other members go after them with ball-peen hammers....

 

 

Or not. :razz:

 

Seriously,

 

Glad it's working, and let JanH know if you have any further problems!  

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Will do, after a bit of fiddling (had to be signed in on ps4 and pc at the same time for some bizzare unknowable reason) I managed to buy it through the PC as suggested and then download via ps4 that way (although the tech i spoke to was super nervous that it wouldn't work because it was being so fiddly in showing up), so at least that bit worked.

 

And as someone with a code background myself, the existance of gremlins would make so much crap that happens tech wise make so much more sense! XD

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I live in Sweden and I can confirm that Reign of Giants isn't available for me either.
Bought the standard Console Version today and I've looked high and low for Reign of Giants but it's nowhere to be found.
Neither under the Console Version in PSN through the PS4 or through the browser on my PC.
:(

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I live in Sweden and I can confirm that Reign of Giants isn't available for me either.

Bought the standard Console Version today and I've looked high and low for Reign of Giants but it's nowhere to be found.

Neither under the Console Version in PSN through the PS4 or through the browser on my PC.

:(

Did you actually check under Add Ons? if so and it was not there, did you contact your regional Sony Support? What did they say?  Ff all of this does not resolve it, the answers can help Klei in upcoming options. 

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Hey all, thanks for letting us know - because we're a Studio based in Canada, it's difficult for us to check European PSN stores - alas, we don't have access to EU PSN accounts on our end.

 

However, we've reached out to our contact at PlayStation EU and asked if they can look into this for us. We'll keep you updated as soon as we hear back from them. 

 

 

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Did you actually check under Add Ons? if so and it was not there, did you contact your regional Sony Support? What did they say?  Ff all of this does not resolve it, the answers can help Klei in upcoming options. 

Yes, I checked under Add-ons.

I did not however contact my regional Sony Support.

I'll get back to you on that.

It's a great game and I hope it'll be solved.

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I contacted my regional Sony Support and according to them Reign of Giants for PS4 has only been released in America.

Uh.

Since it has also been released in Europe, that person is incorrect. Call back and ask to speak to a supervisor and ask them to open a ticket on this to investigate. I know klei will do their awesome thing on their end while this is ongoing. 

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