JanH

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Everything posted by JanH

  1. Hey everyone, Jesse is live now; check out our Tuesday stream on Twitch (4:00 PM PST to 6:00 PM) https://www.twitch.tv/slickentertainmentinc On today's stream, Jesse will be doing a Slick Fan art of Don't Starve's Maxwell as well as finish with a blindfolded drawing - tune in now!
  2. Hey everyone! As some of you may have heard, we recently joined forces with the talented folks at Slick Entertainment. This means that we will be hosting Slick's two-hour live art streams (with host Jesse "Jouste The Drawbarian" Turner) in addition to our weekly Thursday Klei dev casts. Come for The Drawbarian's speed drawing skills and character concepts, but stay for the searing hot art tips and blindfold drawing, every Tuesday at 4:00 PM PST. (12:00 AM UTC) Where is it? On Slick Entertainment's Twitch Channel here: https://www.twitch.tv/slickentertainmentinc Times 4:00 PM PST (Pacific Standard Time) 12:00 AM UTC (Coordinated Universal Time) Here's a handy tool to figure out what time that means for you:http://www.worldtimebuddy.com EDIT: We will be posting the finished art pieces on this thread every Tuesday after the live stream.
  3. We are aware of an ongoing problem with Don't Starve Together players in Ukraine not being able to connect to our servers. We are looking into this currently, however, we will need more information from users affected in order to be able to debug this issue. If you have any information that you think may be able to help us investigate this issue, please respond to this thread and we will look into it.
  4. Could you please provide us with your client_log.txt file? You will find it in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt
  5. Does this issue happen for every game world/game save that you start? Or is it happening just for a particular game save/save slot?
  6. Could you please provide us with your log.txt file? You will find it in your documents folder at \Documents\Klei\DoNotStarve\log.txt
  7. Hey there, please see our Don't Starve Troubleshooting Guide for Android. Should the issue persist, please contact our livesupport team with information about your device, model number, OS version, and manufacturer.
  8. Thank you for the report. Would you please post this in the Don't Starve Together Bug Tracker? http://forums.kleientertainment.com/klei-bug-tracker/dont-starve-together/
  9. Regrettably, in accordance with current trade regulations relating to your region and outside of our control, unfortunately we are legally unable to provide online services in Crimea. Sadly, with these sanctions, we are bound-by-law and access to the game service from these locations are temporarily blocked. More information about the sanctions can be found here: http://www.international.gc.ca/sanctions/countries-pays/ukraine.aspx?lang=eng We do apologize sincerely for the inconvenience that this has caused. Thank you for your understanding. That being said, you should still be able to play Don't Starve Together in in LAN/LOCAL mode by clicking on the "Play Offline" button at the start of the game. From there, you should be able to go to "Host Game" creating your own local or offline server which will allow you to play the game.
  10. Join the Klei team this Thursday, April 20th at 3:30 PM PDT (10:30 PM UTC), as we take a look at Oxygen Not Included's dynamic music system, plus some of the game's sound effects and implementation. Of course, it wouldn't be an Audio & Art stream without a Duplicant draw-along with artist Alex, on the Rhymes with Play Dev Cast on Twitch. Where is it? On our official Twitch channel here:http://www.twitch.tv/kleientertainment Times: 10:30 PM UTC (Coordinated Universal Time) 6:30 PM ET (East) 5:30 PM CT (Central) 4:30 PM MT (Mountain) When is it? Thursday, April 20th at 3:30 PM PDT (10:30 PM UTC). Here's a handy tool to figure out what time that means for you:http://www.worldtimebuddy.com
  11. Here are some answers to the most frequently asked questions about Don't Starve Together: Console Edition on PlayStation 4: GENERAL Do I need to own Don't Starve to play Don't Starve Together? How many players can join/play on a server? How do I use text chat in-game? How do I disable voice-chat for DST? Where are the resource variations/swaps? What is "Lag Compensation"? How do I redeem gift item codes? SPLIT SCREEN Do both players on split-screen require a PlayStation Plus membership? How do we play in split screen? How does text chat work in split screen? Does voice chat work with split screen online? OTHER Can I stream or make videos of Don't Starve Together? I found a bug in Don't Starve Together: Console Edition! Can you fix it? How can I send my save file to Klei? GENERAL Do I need to own Don't Starve to play Don't Starve Together? Don't Starve Together: Console Edition is a stand-alone multiplayer expansion to Don't Starve: Console Edition on the PS4. DST is a separate game from Don’t Starve, and you are not required to own one to play the other. How many players can join/play on a server? We are supporting six-player client hosted servers. How do I use text chat in-game? Press R3 on your DualShock 4 controller to bring up the “Social Menu" tab and select the “Talk” or “Whisper” option. Or, while in the character select screen, press Square to use the chat screen. How do I disable voice-chat for DST? You will be able to mute individual players. While in the character select screen, navigate to the player you would like to mute and press Triangle. While in-game, bring up the “Social Menu” (R3), select “Player Listing”, navigate to the player you want to mute, navigate through the buttons on the player to select Mute and then press X. Where are the resource variants/swaps? Juicy Berries, Twiggy Trees, Geckos, Petrified Trees (or resource variants) are still under development on the PC/Mac/Linux version. Once they are solid, they will be brought over to Don't Starve Together: Console Edition through a patch. What is "Lag Compensation"? In Don't Starve Together: Console Edition, we use movement prediction by default, which may cause a delay in the animation while preforming actions and show you in a slightly different location than where players are on the server. This can be turned off in the settings by toggling "Lag Compensation" to None, which will trade the prediction with input lag (players will have to wait for the server to confirm their action before it will start). How do I redeem gift item codes? Item codes can be redeemed on either PC or PS4 but can only be used once. On the PS4, from the game's main menu select "Options", go to the "Extras" tab, and select "Redeem A Code". SPLIT-SCREEN Do both players on split-screen require a PlayStation Plus membership? No, provided that, on the PS4 you are using, at least one PSN account (with PS Plus membership) has been registered as the primary account on the PS4. (Settings -> PlayStation Network/Account Management -> Activate as Primary PS4 -> Accept) How do we play in split screen? In order to play split screen online, both players will need to be signed into a PSN account on the PS4's main menu. From there, start the game and when you get to Don't Starve Together's menu screen, press the "Options" button on the second DualShock 4 controller to enable the second player for split-screen. Please note that signing in as a "Guest" PSN account on the PS4 will limit the game to be played offline for split-screen. How does text chat work in split screen? When one of the split-screen players brings up the PS4 virtual keyboard, neither player will be able to control their character while the chatting player is entering their chat message. Does voice chat work with split screen online? Yes, Don’t Starve Together supports voice chat even when playing split-screen online. OTHER Can I stream or make videos of Don't Starve Together? You sure can! We're pretty relaxed when it comes to YouTube and Streaming (Twitch, etc.) permissions. That being said, it would be super cool if things linked to the game page on the PlayStation Store but it's not mandatory. You'll find more info about YouTube and Streaming video stuff in our player creation guidelines. I found a bug in Don't Starve Together: Console Edition! Can you fix it? If you think you've found a bug in Don't Starve Together, you should head over to our Bug Tracker and see if anyone else has had issue like your own. If yes, add to the discussion! If you can't find your issue, add a new one and we'll take a look at it as soon as we can. How can I send my save file to Klei? Plug a USB drive into the PS4 (Fat32 or exFat only, NTFS does not work) Go to Settings -> Application Saved Data Management -> Saved Data in System Storage -> Copy to USB Storage Device -> Don't Starve Together -> Select All -> Copy After that finishes, unplug the USB drive from the PS4 and plug it onto your PC Find the "PS4" directory and zip it up with all subdirectories (Windows: Right Click > Send To > Compressed Folder. Mac: Righ-click or Ctrl-Click > Compress "PS4") When you're ready to send the zipped file, you can do so by: Giving us view-only access to the file via a Dropbox link; Or - Email the zipped file to our support team at [email protected] (If you are on Gmail, send it to [email protected] and Gmail will automatically upload the file to your drive and provide us the link to it.) Or - Post it as a Bug Report on the Don't Starve Together (PS4) Bug Tracker
  12. Hey there, you will find information on this specific issue on Steam's support site: https://support.steampowered.com/kb_article.php?ref=1539-TDHL-6192 Should the issue persist on your system (and if it meets the game's system requirements), your best next step is to contact Steam Support and inform them of the issue that you are experiencing. They will be able to provide support with this promptly.
  13. Join the Klei team as we discuss and play Heart of the Ruins, the latest BETA update for Don't Starve Together: A New Reign, this Thursday, March 30th at 3:30 PM PDT (10:30 PM UTC), only on the Rhymes with Play Dev Cast on Twitch. Where is it? On our official Twitch channel here:http://www.twitch.tv/kleientertainment Times: 11:30 PM UTC (Coordinated Universal Time) 6:30 PM ET (East) 5:30 PM CT (Central) 4:30 PM MT (Mountain) When is it? Thursday, March 30th at 3:30 PM PDT (10:30 PM UTC). Here's a handy tool to figure out what time that means for you:http://www.worldtimebuddy.com
  14. The "missing file privileges" error message is happening because your Windows User Account has not given your Steam client the proper administrative permissions it needs to read/write to your hard drive. Please follow these steps to see if these help resolve the issue for you: 1) Run the Game as an Administrator - Run Don't Starve Together dontstarve_steam.exe as an administrator in your game folders (Steam\steamapps\common\Don't Starve Together\bin\dontstarve_steam.exe) - Right-click on it and select "Run as Administrator" - If that does not work, go to step #2. 2) Run Steam as an Administrator - Fully close out of Steam and restart your computer. - After restarting your computer, right-click on the Steam icon > select "Run as Administrator" - Try launching the game after you have administrator access. Should the issue persist, your next, best step is to contact Windows Support for technical support regarding Windows User Accounts missing file or administrative privileges. Microsoft Support: https://support.microsoft.com/contactus/
  15. Join the Klei team this Thursday, April 13th at 3:30 PM PDT (10:30 PM UTC), where we will be doing a brand new Don't Starve Together: A New Reign illustration live, only on the Rhymes with Play Dev Cast on Twitch. Where is it? On our official Twitch channel here:http://www.twitch.tv/kleientertainment Times: 10:30 PM UTC (Coordinated Universal Time) 6:30 PM ET (East) 5:30 PM CT (Central) 4:30 PM MT (Mountain) When is it? Thursday, April 13th at 3:30 PM PDT (10:30 PM UTC). Here's a handy tool to figure out what time that means for you:http://www.worldtimebuddy.com
  16. Hey there, checking the client_log, it looks like your laptop is trying to run the game using your Intel HD Graphics 520 card (which does not meet the game's required 256 MB dedicated RAM). Can we get you to change your Laptop's power settings to Performance, ensure that your game is being launched using your AMD Radeon R5 M330, and ensure that you are plugged into a power port (not running from battery) so that the laptop does not revert back to your Intel GPU.
  17. Most likely what's happening is your Steam Client, or game is not being provided the proper Windows administrative permissions to be able to save the game world to your hard drive. Please visit Microsoft Support for information on ensuring the Windows User Account has the permissions it needs. Should the issue persist, please follow these steps to see if these help resolve the issue for you: 1) Run the Game as an Administrator - Run Don't Starve Together dontstarve_steam.exe as an administrator in your game folders (Steam\steamapps\common\Don't Starve Together\bin\dontstarve_steam.exe) - Right-click on it and select "Run as Administrator" - If that does not work, go to step #2. 2) Run Steam as an Administrator - Fully close out of Steam and restart your computer. - After restarting your computer, right-click on the Steam icon > select "Run as Administrator" - Try launching the game after you have administrator access.
  18. Due to current trade regulations relating to your region and outside of our control, unfortunately we are legally unable to provide online services in Crimea. Please visit the link below for more information:
  19. Please see our Network and Performance Troubleshooting Guide for steps to identify and address the issue with your game.
  20. Please check out our troubleshooting guide for steps to resolve most issues that would won't allow you to play Don't Starve Together. Should the issue persist, please provide us with your DxDiag.txt and client_log.txt files. You can generate your DxDiag.txt file by following the steps here: http://support.kleientertainment.com/customer/portal/articles/2503104-how-can-i-find-my-dxdiag-file And you can find your client_log.txt file in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt
  21. Could you clarify for us if you were able to play Don't Starve Together or Don't Starve on this Mac system before? If so, and if you have recently factory reset the system, please ensure that your Mac software and drivers have been updated to their recent versions (most importantly your graphics card). Outdated drivers may cause various issues with software. Should the issue persist, please provide us with your Mac's full system specs, as well as a copy of your client_log.txt file. You can find your client_log.txt in your documents folder at C:\Users\{UserName}\Documents\Klei\DoNotStarveTogether\client_log.txt
  22. The "missing file privileges" error message is happening because your Windows User Account has not given your Steam client the proper administrative permissions it needs to read/write to your hard drive. Please follow these steps to see if these help resolve the issue for you: 1) Run the Game as an Administrator - Run Don't Starve Together dontstarve_steam.exe as an administrator in your game folders (Steam\steamapps\common\Don't Starve Together\bin\dontstarve_steam.exe) - Right-click on it and select "Run as Administrator" - If that does not work, go to step #2. 2) Run Steam as an Administrator - Fully close out of Steam and restart your computer. - After restarting your computer, right-click on the Steam icon > select "Run as Administrator" - Try launching the game after you have administrator access. Should the issue persist, your next, best step is to contact Windows Support for technical support regarding Windows User Accounts missing file or administrative privileges. Microsoft Support: https://support.microsoft.com/contactus/
  23. Join the Klei team as we discuss and play Thermal Upgrade, the latest update for Oxygen Not Included (Alpha), this Thursday, April 6th at 3:30 PM PDT (10:30 PM UTC), only on the Rhymes with Play Dev Cast on Twitch. Where is it? On our official Twitch channel here:http://www.twitch.tv/kleientertainment Times: 11:30 PM UTC (Coordinated Universal Time) 6:30 PM ET (East) 5:30 PM CT (Central) 4:30 PM MT (Mountain) When is it? Thursday, April 6th at 3:30 PM PDT (10:30 PM UTC). Here's a handy tool to figure out what time that means for you:http://www.worldtimebuddy.com
  24. Please see our network and performance troubleshooting guide for resolutions for most issues that may pop up when playing online.
  25. Unfortunately we are unable to provide technical support for unsupported versions of the game.