JanH

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About JanH

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    The not-so-new guy

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  • Occupation Community / Support / Fun Stuffs
  1. Hey everyone, Jesse is live now; check out our Tuesday stream on Twitch (4:00 PM PST to 6:00 PM) https://www.twitch.tv/slickentertainmentinc On today's stream, Jesse will be doing a Slick Fan art of Don't Starve's Maxwell as well as finish with a blindfolded drawing - tune in now!
  2. Could you please provide us with your client_log.txt file? You will find it in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt
  3. Does this issue happen for every game world/game save that you start? Or is it happening just for a particular game save/save slot?
  4. Could you please provide us with your log.txt file? You will find it in your documents folder at \Documents\Klei\DoNotStarve\log.txt
  5. Hey there, please see our Don't Starve Troubleshooting Guide for Android. Should the issue persist, please contact our livesupport team with information about your device, model number, OS version, and manufacturer.
  6. Thank you for the report. Would you please post this in the Don't Starve Together Bug Tracker? http://forums.kleientertainment.com/klei-bug-tracker/dont-starve-together/
  7. Regrettably, in accordance with current trade regulations relating to your region and outside of our control, unfortunately we are legally unable to provide online services in Crimea. Sadly, with these sanctions, we are bound-by-law and access to the game service from these locations are temporarily blocked. More information about the sanctions can be found here: http://www.international.gc.ca/sanctions/countries-pays/ukraine.aspx?lang=eng We do apologize sincerely for the inconvenience that this has caused. Thank you for your understanding. That being said, you should still be able to play Don't Starve Together in in LAN/LOCAL mode by clicking on the "Play Offline" button at the start of the game. From there, you should be able to go to "Host Game" creating your own local or offline server which will allow you to play the game.
  8. Join the Klei team this Thursday, April 20th at 3:30 PM PDT (10:30 PM UTC), as we take a look at Oxygen Not Included's dynamic music system, plus some of the game's sound effects and implementation. Of course, it wouldn't be an Audio & Art stream without a Duplicant draw-along with artist Alex, on the Rhymes with Play Dev Cast on Twitch. Where is it? On our official Twitch channel here:http://www.twitch.tv/kleientertainment Times: 10:30 PM UTC (Coordinated Universal Time) 6:30 PM ET (East) 5:30 PM CT (Central) 4:30 PM MT (Mountain) When is it? Thursday, April 20th at 3:30 PM PDT (10:30 PM UTC). Here's a handy tool to figure out what time that means for you:http://www.worldtimebuddy.com
  9. Hey there, you will find information on this specific issue on Steam's support site: https://support.steampowered.com/kb_article.php?ref=1539-TDHL-6192 Should the issue persist on your system (and if it meets the game's system requirements), your best next step is to contact Steam Support and inform them of the issue that you are experiencing. They will be able to provide support with this promptly.
  10. The "missing file privileges" error message is happening because your Windows User Account has not given your Steam client the proper administrative permissions it needs to read/write to your hard drive. Please follow these steps to see if these help resolve the issue for you: 1) Run the Game as an Administrator - Run Don't Starve Together dontstarve_steam.exe as an administrator in your game folders (Steam\steamapps\common\Don't Starve Together\bin\dontstarve_steam.exe) - Right-click on it and select "Run as Administrator" - If that does not work, go to step #2. 2) Run Steam as an Administrator - Fully close out of Steam and restart your computer. - After restarting your computer, right-click on the Steam icon > select "Run as Administrator" - Try launching the game after you have administrator access. Should the issue persist, your next, best step is to contact Windows Support for technical support regarding Windows User Accounts missing file or administrative privileges. Microsoft Support: https://support.microsoft.com/contactus/
  11. Join the Klei team this Thursday, April 13th at 3:30 PM PDT (10:30 PM UTC), where we will be doing a brand new Don't Starve Together: A New Reign illustration live, only on the Rhymes with Play Dev Cast on Twitch. Where is it? On our official Twitch channel here:http://www.twitch.tv/kleientertainment Times: 10:30 PM UTC (Coordinated Universal Time) 6:30 PM ET (East) 5:30 PM CT (Central) 4:30 PM MT (Mountain) When is it? Thursday, April 13th at 3:30 PM PDT (10:30 PM UTC). Here's a handy tool to figure out what time that means for you:http://www.worldtimebuddy.com
  12. Hey there, checking the client_log, it looks like your laptop is trying to run the game using your Intel HD Graphics 520 card (which does not meet the game's required 256 MB dedicated RAM). Can we get you to change your Laptop's power settings to Performance, ensure that your game is being launched using your AMD Radeon R5 M330, and ensure that you are plugged into a power port (not running from battery) so that the laptop does not revert back to your Intel GPU.
  13. Most likely what's happening is your Steam Client, or game is not being provided the proper Windows administrative permissions to be able to save the game world to your hard drive. Please visit Microsoft Support for information on ensuring the Windows User Account has the permissions it needs. Should the issue persist, please follow these steps to see if these help resolve the issue for you: 1) Run the Game as an Administrator - Run Don't Starve Together dontstarve_steam.exe as an administrator in your game folders (Steam\steamapps\common\Don't Starve Together\bin\dontstarve_steam.exe) - Right-click on it and select "Run as Administrator" - If that does not work, go to step #2. 2) Run Steam as an Administrator - Fully close out of Steam and restart your computer. - After restarting your computer, right-click on the Steam icon > select "Run as Administrator" - Try launching the game after you have administrator access.
  14. Due to current trade regulations relating to your region and outside of our control, unfortunately we are legally unable to provide online services in Crimea. Please visit the link below for more information:
  15. Please see our Network and Performance Troubleshooting Guide for steps to identify and address the issue with your game.